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Asking Questions To Understand Your Customer
Only $249
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(Available in either VHS or DVD format.)
Save money!
Purchase the entire module of which this program is a part.
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One of the largest, most important parts of today's sales and service
process is accomplished when salespeople understand the customer. A
strategically planned and executed question will give your people the
edge they need to master this technique.
This program shows participants why an answer is not always the point
of a question. Participants will learn the principles behind questions,
as well as a process for preparing and using them to their advantage.
These techniques will elevate the salesperson to a new level of
success.
The kit is designed to provide a 60 - 90 minute training session.
Program Contains:
- a detailed facilitator's guide
- a CD with an audiorecording of the program
- a 25 - 35 minute video
- 15 participant guides, containing application
exercises to help the participants apply the content to their jobs
- customized note pads
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