Basic Telephone Techniques ~ A Sales Training Video Program by Dave Kahle

Basic Telephone Techniques

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One bad experience with someone on the phone may be enough reason to look elsewhere. And one of the biggest reasons to be serious about refreshing your telephone basics is your customer. If you are going to be good at what you do, if you are going to be a reliable asset to your company, if you are going to carve out a good living and challenging career for yourself, then you need to take good care of your customers. And that means that you must pay attention to the basics.

That phone is your customer's lifeline to your company. They're at one end, you're at the other. In addition, the phone has always been one of the most important tools for a salesperson or customer service rep. If you are in a position where you regularly deal with customers, it is one of your most important tools. This program shows participants how to control the four essential techniques for telephone success.

Program outline:

1. Introduction: understanding the basics of how you and the telephone can work together.

2. Four principles:

A. Your attitude.
B. Your response.
C. Projecting a positive attitude by using good manners.
D. Your follow-throughs.

3. The other person.

4. The conversation or the content.

5. The equipment.

Program Contains:

customized note pads a facilitator's guide an audio cassette of the video one 25 to 30 minute video tape
15 participants guides, containing application exercises designed to help participants apply the video to their jobs.


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