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How to Build Rapport with Your Customers
 Only $249
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(Available in either VHS or DVD format.)
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Purchase the entire module of which this program is a part of.
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Rapport is one important aspect of a relationship. A positive aspect! Isn't it enough to just solve the customer's problem or take care of his/her request, anyone can solve a customer's problem, but it takes a special skill to do so in a way that makes the customer feel special and makes him or her comfortable with you. When you build rapport with a customer, you give him or her a reason to come back to you, and you make the transaction pleasant.
The ability to build rapport with customers, not just one here or there but all of your customers, is a mark of the very best. If you want to excel at your job, this skill is a necessary thing. This program shows participants principles and strategies for building rapport with your customers, it teaches principles for rapport that you can also use in your personal and family life as well.
Program outline:
1. Introduction: understanding the history of rapport, what it means to your customers and some basic fundamentals.
2. Four principals:
- Customers want to feel special.
Customers have strong feelings about their time and money;
they've made an investment in your company.
Customers want solutions.
- Customers like to work with people who are like themselves.
3. Appling these principles.
4. Putting the emphasis on the people, not the job.
5. Focusing on building rapport.
Program Contains:
- customized note pads a facilitator's guide an audio cassette of the video one 25 to 30 minute video tape
- 15 participants guides, containing application exercises designed to help participants apply the video to their jobs.
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