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How to Build Rapport with Your Customers
 Only $249
Buy it Now!
(Available in either VHS or DVD format.)
Save money!
Purchase the entire module of which this program is a part.
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Rapport
is one important aspect of a relationship. A positive aspect! Isn't it
enough to just solve the customer's problem or take care of his/her
request, anyone can solve a customer's problem, but it takes a special
skill to do so in a way that makes the customer feel special and makes
him or her comfortable with you. When you build rapport with a
customer, you give him or her a reason to come back to you, and you
make the transaction pleasant.
The ability to build rapport with customers, not just one here or there
but all of your customers, is a mark of the very best. If you want to
excel at your job, this skill is a necessary thing. This program shows
participants principles and strategies for building rapport with your
customers, it teaches principles for rapport that you can also use in
your personal and family life as well.
Program outline:
1. Introduction: understanding the history of rapport, what it means to your customers and some basic fundamentals.
2. Four principals:
- Customers want to feel special.
Customers have strong feelings about their time and money;
they've made an investment in your company.
Customers want solutions.
- Customers like to work with people who are like themselves.
3. Appling these principles.
4. Putting the emphasis on the people, not the job.
5. Focusing on building rapport.
The kit is designed to provide a 60 - 90 minute training session.
Program Contains:
- a detailed facilitator's guide
- a CD with an audiorecording of the program
- a 25 - 35 minute video
- 15 participant guides, containing application
exercises to help the participants apply the content to their jobs
- customized note pads
Return to Difficult Customers Resource page.
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