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Assessment Employee Hiring - Case Studies
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This is a list of assessment employee hiring case studies written and copyrighted by Dave Kahle or the noted author. New case studies are added regularly. If you are a publisher, feel free to use these case studies as they appear, or edit them to fit your publication's needs. Make sure that you print and return the publication terms of agreement if you decide to use any portion of the editorial content offered here. Thank you - and enjoy! |
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by Steve Woods of Workforce Metrics
Assessing your top performers, and using their data to create job patterns, are processes well-known among users of the Profile XT™ and Profiles Sales Indicator. If you can go beyond the standard procedures, and if you know your business well enough to reach for change, you may be able to analyze your job patterns in relation to shifting demands of your market and position your company for even greater profitability! Here's how one company leveraged their data into the largest increase in sales they have seen since the end of the boom economy of the late 90's.... [Read More]
While the company had done well for years, like most companies, it was highly interested in increasing its share of this inelastic market. At the same time, the company was experiencing relatively high turnover in its sales positions. We suggested that an analysis of the sales force, followed by recommendations for selection process changes, could be their solution.... [Read More]
As credit unions and other financial institutions struggle to remain profitable, integrating a sales system into daily business practice becomes more important. Despite the industry push for institutions to create a "sales culture," few credit unions have become effective at sales. Most financial institutions manage sales as a series of "events," not as an integrated sales environment. As a result, sales and quality service never become organizational priorities; it becomes increasingly difficult for many credit unions to generate enough assets to support high levels of member service.... [Read More] |
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Simon Properties Group is a nation-wide owner, developer and manager of commercial real estate. The company owns and manages properties in 36 states including the famed Mall of America, the nation's largest mall, in Bloomington, Minnesota. In a company with such wide reaching activities, quality management is essential. Simon Property Group uses employee assessments to both select and place employees and as an ongoing source of coaching information for management to use.... [Read More]
A travel agency conducted two studies between March 2001 and September of 2002. The intent of the first study was to identify trends based on performance data and the relationship of these trends to the Overall Job Match Percent on The Profile XT™. The second study focused on analyzing turnover rates and the use of The Profile XT. Study Summary - Performance Issues: By selecting candidates based on an objective Overall Match on The Profile XT™, more top performers can be selected than bottom performers, saving on training budgets and enhancing overall sales performance.... [Read More]
A retail office supply business conducted this twenty-two month study, January 2001 through October of 2002. The focus was on turnover and performance for their corporate account managers and their relationship to Job Match on The Profile XT™. Three hundred and seventy account managers were used for this study.... [Read More]
The prudent business owner routinely maintains reserves of cash and credit in some banking arrangement, against the possibilities of unforeseen crises and business challenges. Most of us would also agree that our people are at least as important to our business as our cash flow, and that excellent people are more difficult to acquire and maintain than cash or credit...yet, we rarely see a business that has carefully maintained a reserve of people, or systems to efficiently replace a key person in a crisis.... [Read More]
If your assessment program appears to be having less effect than you anticipated, or no effect, or (worse) a negative effect, it is time for a thorough checkup! Here is a list of questions for your assessment program checkup: Do you actually have a program? Examine the process your business is using to administer and apply assessments: Are the procedures written, consistent, and used as designed?... [Read More]
A large hospital system provides an example of The Profile XT™ in the selection of Registered Nurses. The study was conducted to investigate the possible use of The Profile XT™ Job Match Pattern program to further refine their selection process and identify those with the potential to become top performers.... [Read More]
In the title and escrow industry, tradition has long determined a career path. Following the century-old tradition of apprenticeships, candidates hoping to become escrow closers usually serve a three to five year term as an escrow assistant. If the assistant works hard and performs well a promotion will usually follow. Unfortunately, the rigors of the assistant position also effectively reduce the number of candidates surviving to become escrow closers. Many of those who eventually get the promotion fail at the new job and frequently leave their company or the industry altogether.... [Read More]
This twelve-month study, conducted by a financial institution, ended in March 2002. The focus was on turnover for a credit union's Member Services representatives and its correlation with scores on The Profile XT.... [Read More]
A mental health facility found itself devoting a great deal of time to a weekly hiring board. Turnover was increasing year by year and an intervention was needed. The Profile XT was utilized to help identify top performers and decrease the turnover (and the associated time spent in hiring board meetings) at the facility. The reduction in turnover of 52% yielded a savings in excess of $300,000.... [Read More]
A study for a large, nationwide sales company is presented in the Technical Manual as a typical application for The Profile XT. The results demonstrate how The Profile XT™ produces information that significantly improves the employee selection and placement process within an organization. More importantly, this process improvement saves companies a substantial amount of money and time... [Read More]
A medium-sized hotel sits of the banks of a beautiful river in a metropolitan area of about 250,000 people. It has earned the reputation as a leader in its market for over 15 years. The hotel houses a fine dining restaurant and extensive meeting and banquet facilities. It enjoys a good relationship with the nearby university and major local manufacturers who regularly lodge their clients and guests and hold their meetings at the hotel.... [Read More]
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