How to skillfully handle difficult customers

 

 
Profiles Team Analysis
 
  The Profiles Team Analysis™ helps team leaders get the most from every member of the team and effectively guide the way to the achievement of team goals. It does this by evaluating Team Balance and the Team's Strengths and Weaknesses.

Assesses Each Member's Characteristics
The Profiles Team Analysis™ also describes each team member's characteristics in these twelve key Team Factors:
  1. Control
  2. Composure
  3. Social
  4. Analytical
  5. Patience
  6. Results Orientation
  7. Precision
  8. Emotions
  9. Ambition
  10. Team Player
  11. Positive Expectancy
  12. Quality Orientation

Articles

Mirror, Mirror on the Wall - A 360 Degree View When you stand in front of fitting room mirrors at your favorite clothing store, you get a 360° perspective about your "look." You receive visual feedback from all sides and can readily see if what you're trying on is a good fit. Much like that fitting room mirror, a job-related view of a key employee from all angles can be valuable. Such a view can be accomplished with a multi-rater, 360° feedback review. There's understanding to be gained by managers when feedback comes from supervisors, direct reports, and peers, each giving a view of management skills and competencies from their own unique perspective.... [Read more]

Which Test Should we Use? by Jeff Schroer Psychometric assessment products exist in great variety and quantity. Many businesses have employed assessments to support their recruitment, retention, development, and succession planning strategies. However, few are aware of the U.S. Department of Labor's position regarding the use of tests and assessments in areas of employment. They provide 13 basic principles that employers should follow when considering and/or designing an assessment initiative.... [Read more]

Invigorating Marginal Employees In the marginal employees group there are two sub-groups - those who can be resuscitated and those who cannot. The Profiles Performance Indicator is an ideal management tool to assess these employees and discover those whose potential for effective productivity is the greatest. The information provided by the Profiles Performance Indicator is used by managers to communicate with and motivate more effectively the people under their supervision. It suggests areas in which individuals can use their strengths and positively affect areas in need of improvement. There is even a Motivational Energy measurement that helps the job matching process.... [Read more]

Losing Your Best - A Real Risk "Escaping" Workers - Subject of National Concern A growing chorus of concern has occupied the attention of business news writers for the past several months-workers, pinned in place by the depressed job market over the past few years, seem poised to run from their employers at the first light of an improving job market!.... [Read More]

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Frequently Asked Questions?

    Q. What does the text provide?

    A. Individual Reports and Management Reports for the Profiles Performance Indicator contain the following:

    1.) A summary of Five Primary Behavioral Tendencies:
    • Productivity
    • Quality of Work
    • Initiative
    • Teamwork
    • Problem Solving
    • Improved Job Performance

    2.) Suggestions for Increased Effectiveness in the five critical job-related competencies.

    3.) Response to Job-related:

    • Stress
    • Frustration
    • Conflict

    4.) Work Motivation - What motivates the individual?

    • Types of incentives
    • Rewards
    • Job conditions

    5.) Motivational Energy

    • Internally driven
    • Externally driven

    Q. How much time does it take to complete the assessment?

    A. It only takes about 15 minutes for the candidate to complete the entire assessment, once they are finished it is scored immediately so you get the results very quickly.

    Q. What reports are available with the Profiles Performance Indicator(PPI)?

    A. The individual/employee taking the PPI can receive an individual report which is given to them for self improvement.


    Q. How much does it cost?


    A. The fee structure depends on the quantity of assessments that you purchase. To get a full outline of the cost request a sample report.

    Q. After I purchase assessments, how long does it take to get started?


    A. You will be sent instructions and a link to the testing center after you have purchased your assessments. Please allow one business day for the assessment to get to your applicants.

    Q. Who will get the assessment(s) upon completion?


    A. Upon ordering your assessments, you will be asked to put in the email address of the person you would like the results sent to. In most cases, this is the person going through the assessment.

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Profiles Performance Indicator Sample Report

To receive an Profiles Performance IndicatorTM sample report and pricing
information please fill out the information noted below and press
the "Send Now" button. Within a few minutes you will receive
the report via email auto-responder
as an Adobe PDF attachment.
First name:
Last name:
Title:
Company name:
Street address:
Town or city:
State or province:
Zip or postal code:
Country:
Phone number:
Number of company employees:
Number of salespeople (inside and outside):
Number of new hires you plan to bring on this year:
E-mail address:

 

 
     
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