Introduction
Your role as a facilitator is to bring out the best in the group and arrive at the best solutions possible, given the variables. The one thing you can’t do is act for them. You’ve brought them to the spot where you’ve made a great result possible. Now, you have to step away and let them act.
In order to help them be successful, you establishin a sysem of accountability.
Used for
Anytime your process brings you to the point where you have to release people to do something they should do. This typically is an inititiave or set of tasks that the thinking project has identified. A Precise Prescription.
How to:
1. Set aside a specific time for accountability.
Set aside a specific time to discuss the person’s (or group’s) progress. The best time to do that is immediately after the precise prescription is developed. Before you part company, that date and time should be in everyone’s calendar.
In our Kahle Way® Sales Management System, for example, we have each manager create a 45-minute session with each salesperson every month. The first part of that session is a scripted review of progress, and the second part is a commitment to a refined monthly plan. We recommend those dates be selected for the entire year and confirmed at the end of each meeting.
One of the reasons why we write the Precise Prescriptions the way that we do is to make the accountability discussion so much more effective.
2. Ask questions.
Once again, you are directing the process, and the person’s thoughts, by using good questions. The basic questions here are,
“Did you do what you said you would do?”
“Why or why not?”
“What are you going to do differently the next time?”
As you and your person talk this over, your task is to have him/her produce a refined Precise Prescription. Ask for a commitment, set a date for the next accountability session, and the meeting is done. Take a few minutes and document the session.
The output of this step is a written refined Precise Prescription, either individual version or a refined Sequential Action Plan.
