Selling Really is Simple

There are as many misconceptions about selling as there are people.  In this excerpt from How to Sell Anything to Anyone Anytime, I provide some common-sense, usable definitions of what selling really is, and get the reader started on understanding how to do it...

How to Handle an Angry Customer

It is easy to work with people you like, and it is even easier to work with people who like you.  But that’s not always the case.  Sooner or later, you’ll have to deal with a difficult customer. Here’s a set of proven principles and...