I’m afraid for the future of our country. I’m afraid because I believe that the discipline of thinking before we act – in every circumstance and level of society — is rapidly disappearing. In its place, we are witnessing a whole host of alternatives. It is like thousands of years of human development has been shrugged to the side, and a new ethic of rushing to conclusions with little objective basis has replaced it. We are regressing to the Middle Ages.
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- Best Practice #13: Has an excellent relationship with customer service, purchasing, and support staff inside his/her organization
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- Best Practice #10: Makes good use of the tools provided by the company
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