Dave Kahle Wisdom

How to Handle Sales Backorders – Q&A for Sales People

How to Handle Sales Backorders – Q&A for Sales People

by Dave Kahle Q.  I recently received an order from a new customer for 10 items.  We back ordered four of the ten.  My customer is quite upset with me and my company’s purchasing agents.  Our relationship is strained because of someone in my company’s poor...
Has several ways of influencing the customer to want to see you again. – Best practices for sales people #40

Has several ways of influencing the customer to want to see you again. – Best practices for sales people #40

Rarely is a business2business sales call a one-call close.  Our products are too varied and sophisticated, and the customer’s buying processes are too complex for that.     If we see a prospect for the first time, and aren’t able to identify an opportunity or start a...
Is the Alure of the Status Quo Holding You Back

Is the Alure of the Status Quo Holding You Back

by Dave Kahle I am in the middle of a sales manager’s training class. Inevitably, as we methodically examine the best practices of effective sales managers, someone is going to comment, “We do it like this……” and then dismiss everything we’ve just discussed.  It...
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