Dave Kahle Wisdom

Can Sales Customer Service Representatives Become Proactive?

Can Sales Customer Service Representatives Become Proactive?

by Dave Kahle  Q.   How can we get inside sales to do some proactive sales activities each day?  We want our inside salespeople to use some of their time to shift into the proactive mode to make outbound phone contact to existing and new business. I wish I had $5.00...
Divided Country: The Muddle We Are In

Divided Country: The Muddle We Are In

by Dave Kahle We all know that the country is more divided than at any time in recent memory. It seems like the shared values that have defined the America that used to be a light to the world are no longer in play.  Listening to the legacy media leads you to the...
How to Handle Sales Backorders – Q&A for Sales People

How to Handle Sales Backorders – Q&A for Sales People

by Dave Kahle Q.  I recently received an order from a new customer for 10 items.  We back ordered four of the ten.  My customer is quite upset with me and my company’s purchasing agents.  Our relationship is strained because of someone in my company’s poor...
Has several ways of influencing the customer to want to see you again. – Best practices for sales people #40

Has several ways of influencing the customer to want to see you again. – Best practices for sales people #40

Rarely is a business2business sales call a one-call close.  Our products are too varied and sophisticated, and the customer’s buying processes are too complex for that.     If we see a prospect for the first time, and aren’t able to identify an opportunity or start a...
Is the Alure of the Status Quo Holding You Back

Is the Alure of the Status Quo Holding You Back

by Dave Kahle I am in the middle of a sales manager’s training class. Inevitably, as we methodically examine the best practices of effective sales managers, someone is going to comment, “We do it like this……” and then dismiss everything we’ve just discussed.  It...