Do You Have Your Own Style of Selling?

Many salespeople harbor a set of beliefs that hinder their performance.  These often sound reasonable and are held onto without question.  Looking a bit closer at them uncovers how they limit a salesperson’s performance. One of the most harmful of...

Take Back Your Life

Remember the television commercial of the salesperson driving down the expressway with a cell phone balanced on his shoulder, a cup of coffee in one hand, and a laptop computer teetering on the dashboard? The voice in the background says, “You know he’s...

Abusive Customers & Negative Situations

Abusive customers are not fun. They’re stressful, and they make you feel like crap. I’ve been on the receiving end of verbal abuse several times in my career, and it’s never pleasant. “The Customer Is Always Right” is a nice saying that...