Dave Kahle Wisdom

Dealing with Difficult Customers

A difficult customer – someone who is angry or upset – can be one of the most challenging and rewarding encounters for most companies.  If you cam handle the situation well, you will often gain a long-term customer.  Mishandle it, and you’ll watch the situation...

How to Communicate Price Increases

If you are like most segments of the economy, there have been more price increases announced in your industry in the last three months than in the last three years combined.  Unfortunately, many sales forces are peopled with individuals who have never lived through a...

Sales Manager’s Most Common Mistakes –Part Two

In most organizations, sales managers are the essential bridge between the company’s sales goals and the realization of those goals.  It’s an incredibly important and difficult job.  Unfortunately, it is often the most under-trained job in the entire...

How Professional Are You?

Ah, if only the people around us were more professional.  Our lives would be easier, our businesses would grow more effortlessly, we’d find our jobs more fulfilling…the list of dramatic benefits can go on and on.  But what does it mean to be more professional?...

The Rising Challenge of Sales — Are You Up For It?

The job of the field salesperson will continue to grow more complex, more challenging and more difficult for the foreseeable future. So what does that mean to you?  It means that you will need to continually change and adapt constantly.  It means that you will need to...
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