by Kahle Wisdom | Sep 27, 2015 | Leadership-Sales Force
Dealing with a difficult customer – someone who is angry or upset – can be one of the most challenging and rewarding encounters for most companies. If your people handle the situation well, you will often gain a long-term customer. Mishandle it, and you’ll watch the...
by Kahle Wisdom | Sep 24, 2015 | Leadership-Entrepreneurs & Executives, Leadership-Sales Force
The world is full of B2B sales people who claim, quite proudly, to have great relationships with their customers. If that were true, it really would be great. But unfortunately, “great relationships” is too often a veil that sales people hide behind to keep from...
by Kahle Wisdom | Sep 22, 2015 | Leadership-Sales Force
I still remember the worst sales call I ever made. More than just remember it, I react to the memory. I get a queasy feeling in my stomach every time I think about it. It wasn’t just a bad sales call, it was a humiliating, embarrassing event. I don’t think I’ll...
