Wouldn't it be great if every customer was reasonable, easy to
approach, and thought like we do? We could sell everyone. Wishful
thinking. Many of our customers are difficult. Sometimes they even
become angry and upset. That's when our skill and character are really
tested. And yet, those difficult customers often hold the keys to
better-than-average sales and profits. Untrained sales people are
stopped by the difficult customer, and revert to limiting themselves to
calling on people they like. True professionals adeptly work with any
personality. They have an effective strategy and a set of important
skills that sets them above the rest.
In today's difficult economy, no sales person can afford to ignore a
portion of the market because those customers are too challenging. In
this 60 minute session, we'll dissect the issue of difficult customers,
and provide you with strategies to deal with people that rub you the
wrong way. We'll equip you with specific tactics you can use to
effectively sell to anyone. And, we'll provide a simple process for
responding effectively to the angry and upset customer. As a result,
you will:
- gain more confidence in your abilities
- look forward to the challenge of
difficult customers
- sell to people who previously wouldn't
think of buying from you
Contains one CD, one set of
handouts. $34.00.
