Dave Kahle Wisdom

Take Heart, You’re Just in a Cycle

Take Heart, You’re Just in a Cycle

by Dave Kahle A recent article by Peter Leyden (1) made the case that this political and economic turmoil we are experiencing is part of a very predictable 80-year cycle.  It seems that every 80 years or so, the US goes through a time of shaking and re-setting,...
The Hidden Path to Sales Success

The Hidden Path to Sales Success

by Dave Kahle            In my twenty plus years of educating sales people, I have encountered tens of thousands of sales people. The vast majority of them want to do better.  They want the benefits of greater success: ...
The MORE Mindset (Leadership Discontentment)

The MORE Mindset (Leadership Discontentment)

by Dave Kahle            In a previous post, I wrote that qualities of character in the CEO were a more important indicator of business success than the business model. In this, and the next few posts, I’m going to share those qualities...
On Ministry and Our Work

On Ministry and Our Work

by Dave Kahle See if this doesn’t sound familiar.If you want to be considered a “first class” Christian, you must be active and visible in programs organized by the church. And, of course, there is some special, exalted roll in God’s eyes for those...
The Most Powerful Sales Call You Can Make

The Most Powerful Sales Call You Can Make

by Dave Kahle Ok, let’s say that you have created a customer, you’ve actually sold something, and you have some money in the bank.Before you become too enraptured with yourself, let me remind that you are not finished.  There is a greater goal, and a larger and more...
Some Things Should Be Hard. Will AI Make Us Stupid?

Some Things Should Be Hard. Will AI Make Us Stupid?

by Dave Kahle            Have you seen the advertisements describing the ”Easy Button?”  Hit the button and your solution will be easy. Someone will take care of it for you.          ...
Best Practice #13: Has an excellent relationship with customer service, purchasing, and support staff inside his/her organization

Best Practice #13: Has an excellent relationship with customer service, purchasing, and support staff inside his/her organization

by Dave Kahle This is such an important practice that I have named it one of my top eleven time management strategies.  If you have the book, 11 Secrets of Time Management for Salespeople, you’ll see that it is secret number nine. I had to learn this the hard...
Best Practice #12: Has a good system for keeping track of the things discussed with the customers

Best Practice #12: Has a good system for keeping track of the things discussed with the customers

by Dave Kahle I am constantly amazed at the number of salespeople who never take notes during or after the visit with a customer, thinking, I suppose, that they will remember everything important.  Or worse, that nothing is important enough to actually remember....
Best Practice #11: Regularly implements a system to prevent being inundated with useless information

Best Practice #11: Regularly implements a system to prevent being inundated with useless information

by Dave Kahle On first glance, this looks like a bit unrelated to the day-to-day challenges of an effective salesperson.  What has this to do with your interactions with your customers? Consider the issue of “sales time.”  Sales time is the time that you...
Best Practice #10: Makes good use of the tools provided by the company

Best Practice #10: Makes good use of the tools provided by the company

by Dave Kahle I just rode with two salespeople for one of my clients.  One of them went off with only the address of the company in his head.  He took nothing into the sales call and took no notes afterward.  The other had looked up each call in the...
Best Practice #9: Is skilled at dealing with adversity and failure

Best Practice #9: Is skilled at dealing with adversity and failure

by Dave Kahle Every now and then, I run across an idea which makes a significant impact on me.  One such was the idea (I wish I could remember who first said it) that the surest indicator of success was the ability to deal effectively with adversity.  ...
Best Practice #8: Knows how to overcome procrastination

Best Practice #8: Knows how to overcome procrastination

by Dave Kahle “Mañana.”  It will wait until tomorrow.   There are times when it is so tempting to tell yourself that, and to actually believe it.  Clearly, sometimes it is true.  However, when we continually put off for tomorrow those things...
Best Practice #7: Creates strategic plans for key accounts

Best Practice #7: Creates strategic plans for key accounts

by Dave Kahle The job of the salesperson is always a bit of a balancing act.  On one hand, we continually cruise our territory to see what opportunities look the most promising.  We’re constantly scanning the account base to identify that to which we should...
Best Practice #6: Plans Every Sales Call

Best Practice #6: Plans Every Sales Call

by Dave Kahle It continues to amaze me that so many salespeople shuffle into most of their sales calls with very little, if any, prior planning.  I suppose that is why this is one of the practices of the best. Most surveys of how field sales people really spend...
Best Practice #5: Is good at closing the sale

Best Practice #5: Is good at closing the sale

by Dave Kahle The best salespeople earn that designation because they write more business than the mass of salespeople.  They get the order!  One of the practices that contributes to that success is that of “closing the sale”.  Unfortunately, there...
Best Practice #4: Regularly uses positive self talk to keep himself motivated

Best Practice #4: Regularly uses positive self talk to keep himself motivated

by Dave Kahle Most time studies of field salespeople reveal that the typical salesperson only spends 25 to 30 percent of his/her work week actually talking with customers and prospects.  Much of the remainder of that time is spent alone.  That isolation can...
Best Practice #3: Has an excellent working relationship with the boss

Best Practice #3: Has an excellent working relationship with the boss

by Dave Kahle The best salespeople understand that their company has assembled a collection of resources into which they can tap in order to further their sales success.  One such resource is your sales manager.  Now, I understand that the quality of sales...
Best Practice #2: Broadens the relationship with good customers by proactively introducing them to other employees

Best Practice #2: Broadens the relationship with good customers by proactively introducing them to other employees

by Dave Kahle The best salespeople understand that the more comfortable the customer is with their company, the less risk the customer perceives there to be in dealing with them, and the more likely it is that the customer will prefer their company as a...
Best Practice #1: Has a strict code of ethics that governs his/her behavior on the job.

Best Practice #1: Has a strict code of ethics that governs his/her behavior on the job.

by Dave Kahle Situations in which you must deal with a lot of people always bring with them a great deal of temptation to take unethical short cuts.   Situations in which you deal with a lot of money always bring with them a great deal of temptation to take...
So, You Want to Hire Your First Salesperson.  Four Recommendations:

So, You Want to Hire Your First Salesperson. Four Recommendations:

by Dave Kahle It’s going to be frustrating, time consuming, difficult, and emotionally draining with a minimal chance of success.           Years ago, I created one of my first seminars: How to Find, Interview, Select and Hire a Good...
Sales Results Overnight: 4 Structural Shifts Every Small Business Leader Needs

Sales Results Overnight: 4 Structural Shifts Every Small Business Leader Needs

by Dave Kahle            “When you change the structure, you change the behavior of those people who work within that structure.”            That observation has been a bed rock foundation to my work as...
How to Use a Simple Metric to Amplify Your Sales Efforts

How to Use a Simple Metric to Amplify Your Sales Efforts

by Dave Kahle Too many people focus on the wrong things.That’s an observation I have made over 30 years of sales consulting – working with over 500 sales organizations.  In my world of B2B salespeople, sales managers, and sale executives, the pressure to produce short...
Charlie Kirk – In Case You Missed It

Charlie Kirk – In Case You Missed It

by Dave Kahle I’ve seen a lot in my lifetime. I remember the moment when I heard that JFK was assassinated. Sitting in a high school class, the announcement came over the PA System.           I watched the Viet Nam war and all the protests, including the Kent State...
Charlie Kirk — Three Thoughts from An Alternate Point of View

Charlie Kirk — Three Thoughts from An Alternate Point of View

by Dave Kahle While I have my opinions, I try to stay away from the political fray. I’m registered as an independent and try to stay that way. While it has its advantages, it also has disadvantages.For example, I did not know who Charlie Kirk was, and I had never...
Fundamentals of Key Account Selling

Fundamentals of Key Account Selling

by Dave Kahle             Almost every professional B2B sales person comes to grips with one of the challenges of penetrating key accounts.  Key accounts are different than the ordinary, and require some more...
Christian Salespeople Dealing with a Difficult Environment:  First, Anchor Yourself

Christian Salespeople Dealing with a Difficult Environment: First, Anchor Yourself

by Dave Kahle Begin with the right mindset             “This is going to be tricky.”  That what I thought when I was hired for my first B2B salesperson as a new Christian....
When the Bible Tells Us To “Do Good Works” Does That Include Our Careers?

When the Bible Tells Us To “Do Good Works” Does That Include Our Careers?

by Dave Kahle            Most Christians are familiar with this verse:            “For we are God’s handiwork, created in Christ Jesus to do good works, which God prepared in advance...
Do You Think “I Knew That?”

Do You Think “I Knew That?”

by Dave Kahle One of the most destructive beliefs that hinder a person’s development.Over my 30+ year career, I’ve presented hundreds, maybe even thousands of seminars, and interacted with tens of thousands of salespeople. I’ve learned some things.  One is this:...
Phone Sales: Q&A for Salespeople

Phone Sales: Q&A for Salespeople

by Dave Kahle Q.  I am an inside sales person who does most of my selling over the phone and internet.  How can I be more effective and persuasive when I may never even meet my customers? 1. How can I use the cone of experience when I sit behind a desk, on...
Measuring Sales Potential

Measuring Sales Potential

by Dave Kahle             We’re all aware, it’s the Information Age.  We see evidence of that everywhere we look.  There is one place, however, the Information Age seems to have skipped – the routines...
Are You Focused or Fuzzy?

Are You Focused or Fuzzy?

by Dave Kahle One of The 25 Most Important Things I’ve Learned Most people operate in the Fuzzy zone.  Learning to focus can make everything better.  That is one of the most important lessons I’ve learned....
Overcoming Your Primary Sales Obstacle

Overcoming Your Primary Sales Obstacle

by Dave Kahle One of the 25 Most Important Lessons I’ve Learned             What one thing in your sales efforts that, if changed and improved, would make the quickest and biggest improvement in your sales revenue?   ...
The Priority of Work in God’s Economy

The Priority of Work in God’s Economy

by Dave Kahle “The Lord God took the man and put him in the Garden of Eden to work it and take care of it.”  Genesis 3:15 NIV In this simple verse at the very beginning of man’s tenure on earth, God sets a precedent for all of mankind who will follow Adam. ...
Is “Renewing Your Mind” the Ultimate Marketplace Success Strategy?

Is “Renewing Your Mind” the Ultimate Marketplace Success Strategy?

by Dave Kahle The world is changing today at a pace which is unprecedented in human history. Whole industries are disrupted by new technologies, AI looks like it may invade everyone’s life and job, and the institutions and values we held closely just a few years ago...
Hesitant to Ask Your Organization to Change?

Hesitant to Ask Your Organization to Change?

by Dave Kahle Does Managing Change Need to be Slow and Methodical? One of The 25 Most Important Things I’ve Learned “I don’t want to ask my team to make too many changes at once.   We need to manage change slowly and methodically.”  ...
An Out-of-The-Box System That Will Transform Your Team’s Development

An Out-of-The-Box System That Will Transform Your Team’s Development

by Dave Kahle Some time ago, one of my clients challenged me to record the 20 most important lessons I’ve learned.  After a great deal of reflection, I eventually came up with 25.  This is one.           As I was just beginning to build my consulting practice, I...
Why Fixing Things Isn’t Always the Best Idea

Why Fixing Things Isn’t Always the Best Idea

by Dave Kahle Some time ago, one of my clients challenged me to record the 20 most important lessons I’ve learned in my 30 years of consulting experience. After a great deal of reflection, I eventually came up with 25.  This is one. Fixing things isn’t always the...
So, You Want to Work on Your Spirituality?

So, You Want to Work on Your Spirituality?

by Dave Kahle Thinking about your spirituality?  Wondering if there is something deeper and more meaningful for your life?  You’re not alone.  George Barna, the researcher, has unearthed a condition of modern American life:     “…recent studies at our Barna Research...
How much time should you expect from a customer for an appointment? Q&A

How much time should you expect from a customer for an appointment? Q&A

by Dave Kahle Q.  How much time should you expect from a customer for an appointment? A.   This is one of those many questions about sales issues for which the answer always begins with “It depends.”  It depends, first of all, if this is a prospect...
Is The Solution a 20-Second Sound Bite?

Is The Solution a 20-Second Sound Bite?

by Dave Kahle Some time ago, one of my clients challenged me to record the 20 most important lessons I’ve learned.  After a great deal of reflection, I eventually came up with 25.  This is one.Everyone wants a simple quick solution. Few value a...
Are You Limiting God in Your Business / Career?

Are You Limiting God in Your Business / Career?

by Dave Kahle This must be one of the saddest of all situations; You have a business or a career forwhich God has great plans, but those plans are never realized because youlimited God’s involvement in them.  You end your career with just a fraction of the impact...
Seven Lessons for Marketplace Christians from The Life of Daniel

Seven Lessons for Marketplace Christians from The Life of Daniel

by Dave Kahle          Ever feel like you are living in a culture that is antagonistic towards your Christian faith?  While it may feel like we are all along, God provided the story of Daniel as an encouragement and game plan for...
Most People Don’t Think Deeply

Most People Don’t Think Deeply

by Dave Kahle Some time ago, one of my clients challenged me to record the 20 most important lessons I’ve learned.  After a great deal of reflection, I eventually came up with 25.  This is one. Most people don’t think...
As a Christian in the Marketplace, You Have a Very Special Role to Play

As a Christian in the Marketplace, You Have a Very Special Role to Play

by Dave Kahle Some time ago, an acquaintance of mine resigned his job go into ‘full time ministry.”  He had been a very good salesperson who was respected by his customers and valued by his employer.            “What a shame,” I thought            Here was a person...
When Something Good Just Drops on You

When Something Good Just Drops on You

by Dave Kahle Last week, I received a call from a prospect I hadn’t thought about for years.  He had an issue, he said, and within a 45-minute conversation we had an agreement for a consulting engagement to help him with the issue.         Years ago, I would have...
Where Marketplace Christians Get Off Track

Where Marketplace Christians Get Off Track

by Dave Kahle            Most of the Christians I meet in the marketplace sincerely want to be a force for the Kingdom in their jobs.  Yet most of us are not nearly as fruitful as we could be.           There are lots of reasons for that. I see two that rise to the...
Building Prayer into Your Business

Building Prayer into Your Business

by Dave Kahle One of the characteristics that distinguish a Biblical business from its competitors is the degree to which the executives of Biblical businesses embed prayer into the fabric of the business.            This is an uncomfortable thought to many Christian...
The Stealth Cause of Lackluster Sales

The Stealth Cause of Lackluster Sales

by Dave Kahle            Here’s an issue sales managers confront all too frequently.  You just introduced a new product.  At the sales meeting, the salespeople seemed excited.  Yet, it is three months later, and nothing’s been sold.  What’s up?           Or you work...
Do You Share a Shepherd’s View of Employees?

Do You Share a Shepherd’s View of Employees?

by Dave Kahle Here’s a story to which many of you can relate.  We had an opening for an inside salesperson and took a chance on a young man who appeared to have the necessary aptitude and character, but who lacked any experience.  He had been a social...
When You Change the Structure, You Change Everything

When You Change the Structure, You Change Everything

by Dave Kahle One of the 25 Most important ThingsI’ve LearnedRecently, one of the members of my CBIG groups suggested I make a list of the 20 most important things I’ve learned in my 30 years of experience working with B2B sales organizations.            I was...
Consequences of Business Debt

Consequences of Business Debt

by Dave Kahle Chances are, if your business is at all successful, you are going to be presented with  the opportunity to borrow.  At some point, you’ll need a larger space, more computers, more sophisticated software, and more equipment.  You’ll have to buy raw...
ADVERSITY: When Life and Business Suck

ADVERSITY: When Life and Business Suck

by Dave Kahle I know it feels like you are the only one – like you are being singled out and dumped on. Intellectually, you understand that lots of others have been in similar situations and felt like you do. But at this point, you don’t care about others, the problem...
Multiplying Your Influence by Striving for Excellence

Multiplying Your Influence by Striving for Excellence

by Dave Kahle As a college student, I supported myself by working in a relatively expensive men’s clothing store. It was a small local chain, with five stores around town – one big headquarters store downtown, and four suburban stores in shopping centers.  One of...
Multiplying Your Influence by Using Good Words

Multiplying Your Influence by Using Good Words

by Dave Kahle “Sticks and Stones may break my bones, but words can never hurt me.”  Do you remember that from your childhood?  It was a response from our parents when we were verbally attacked, criticized, or otherwise made to feel bad by what someone said to us.  It...
The Need to Lead: Is God Waiting for You to Lead?

The Need to Lead: Is God Waiting for You to Lead?

by Dave Kahle I recently came across this statement, which should shake the foundations of your life and your career:  Based on a study conducted by Arizona Christian University during 2020 – 2023, born again Christians deeply committed to practicing their faith fell...
Two Small Things You Can Do to Practice Your Faith in the Marketplace

Two Small Things You Can Do to Practice Your Faith in the Marketplace

by Dave Kahle            For many Christian professionals and businesspeople, the prospect of practicing our faith in the marketplace is overwhelming.  It’s easy to remain paralyzed in the face of so many things calling for our time and attention.  In the face of...
You Can Choose Your Thoughts and Shape Your Destiny

You Can Choose Your Thoughts and Shape Your Destiny

by Dave Kahle My wife is a crisis counselor. One of her biggest eye-openers occurred when she realized she was counseling the same people over and over again. You would think that a crisis was an isolated event. Maybe for most of the population. But some lurch from...
Learning is the Ultimate Success Skill for Managing Change

Learning is the Ultimate Success Skill for Managing Change

by Dave Kahle Some time ago, one of my clients challenged me to record the 20 most important lessons I’ve learned.  After a great deal of reflection, I eventually came up with 25.  This is one.The pace of change has increased, the growth in complexity has...

Release God’s Anointing Through Your Business

A guest article by Mark Virkler.Did you know that you can receive creative architectural designs through divine revelation? King David did. Check it out:“Then David gave to his son Solomon the plan of the porch of the temple, its buildings, its storehouses,...
Discontent is the Beginning of Growth

Discontent is the Beginning of Growth

by Dave Kahle For 30 years I’ve been training B2B sales forces to sell better.  I’ve noticed this – that any group of salespeople, 20% to 30% are eager to learn and enthusiastic about trying some of the practices I teach.  Of the remainer, some will try to...
What Exactly is a Kingdom Business?

What Exactly is a Kingdom Business?

by Dave Kahle            The term ‘Kingdom business’ conjures up all kinds of ideas. Some imagine businesses that put gospel tracks with their invoices and checks. Others think of the original “business as mission” idea of businesses which are just really disguised...
Don’t Be Discouraged When God Says NO

Don’t Be Discouraged When God Says NO

by Dave Kahle        How familiar does this sound?         You have an opportunity that looks like it could be huge for your personal life or your business.  You’ve studied it, done your homework, and are convinced that this would be the next major step for you.  You...
Should You Involve Your Family in the Business?

Should You Involve Your Family in the Business?

by Dave Kahle When I was doing the research for The Good Book on Business, I discovered how important businesses are in the Bible. Appearing throughout the Bible, God used them for a number of His purposes.  Things like providing economic security to the servants...
Turning Good Ideas into Action

Turning Good Ideas into Action

by Dave Kahle Over the past 30+ years, I’ve worked with over 500  B2B salesforces, training them in the best practices of their profession. I’ve learned that in spite of all the excitement and good feelings generated at a training session – typically a number of...
Entertaining Your Customers: Gain a Competitive edge and Super-Charge Your Sales

Entertaining Your Customers: Gain a Competitive edge and Super-Charge Your Sales

by Dave Kahle Relationships are the key to B2B sales.  We all know that. But implementing a process to dramatically enhance those relationships is another story.           That’s where entertaining comes in.  Many salespeople...
Rational Thought – Five Thinking Errors and Our Current Mess

Rational Thought – Five Thinking Errors and Our Current Mess

by Dave Kahle Is there anyone who doesn’t recognize that the current state of our country – and the world – is a mess of almost unprecedented proportions?  While we can theorize about the causes of this collapse in the collective condition, I’d like to submit one...
Is consistently able to get sales customers to voice their concerns – Best Practices 51

Is consistently able to get sales customers to voice their concerns – Best Practices 51

by Dave Kahle It’s the natural, predictable step along the way to a sale.  You have met with the right people, helped them achieve a degree of comfort with you, uncovered the opportunity, presented your solution and asked for their commitment.  But wait, they are...
Expectations in Sales Management: They Are Not You – One of The 25 Most Important Things

Expectations in Sales Management: They Are Not You – One of The 25 Most Important Things

by Dave Kahle I was in the first year of my first management job and experiencing growing frustration. I was continually disappointed in what I perceived as a lack of motivation in my charges.  Not only that, but they just didn’t have the same degree of...
Understands selling different levels of products and services, and regularly talks with customers about their needs – Best Practice #50

Understands selling different levels of products and services, and regularly talks with customers about their needs – Best Practice #50

by Dave Kahle         “We need two cases of widgets.”          Here’s how the average salesperson responds to that request.  “I have them in stock.  It’ll be $300 each case.”          Ah, but the superstars have a different approach.  “OK.  Can I ask why you need...
The Biggest Obstacle to Your Sales Success Resides Inside You

The Biggest Obstacle to Your Sales Success Resides Inside You

by Dave Kahle Recently, one of my clients recommended that I compile a series of posts on the most important lessons I’ve learned over my 30-year career as a consultant, working with over 500 different organizations.  This is one of those lessons: For the...
How Should a Christian Businessperson Respond to the Election?

How Should a Christian Businessperson Respond to the Election?

by Dave Kahle The recent election may have set the record for the amount of emotional reaction it has generated.  It seems like everyone has an emotional response, from the dispirited folks who say they are leaving the country on one side, to those set on retribution...
The Salesperson Manages Emotions to be Always Productive – Best Practices 49

The Salesperson Manages Emotions to be Always Productive – Best Practices 49

by Dave Kahle I had just switched jobs, going from a salary, bonus and company car to a 100 percent commission position.  It was a big risk, but I had calculated the amount of existing business in my new territory, and calculated that, if I could double it, I’d be...
Will Business Save Our Country?

Will Business Save Our Country?

by Dave Kahle As a young man, I faced a career decision that set the path for the rest of my life.  I found myself in a place where I had three choices for employment:  After a few years as a teacher, I could return to education. Or I could enter into the world of...
The Customer Who Cares Only About Price – Q&A for Salespeople

The Customer Who Cares Only About Price – Q&A for Salespeople

by Dave Kahle Q.  What is the best way to deal with a customer who only wants to hear lower prices?            A.  First, let me question the accuracy of your interpretation.  There are very few customers who only want lower prices.  One of the reasons why we hear...
The Three Biggest Mistakes in Sales Presentations

The Three Biggest Mistakes in Sales Presentations

by Dave Kahle            The sales presentation is a necessary part of every sales process, of every sales call, and of every sales system.  A sales presentation is what we call that portion of the sales process in which you communicate your product or service to the...
“Please remove the screen.” How We Limit the Holy Spirit

“Please remove the screen.” How We Limit the Holy Spirit

by Dave Kahle Then the church throughout Judea, Galilee and Samaria enjoyed a time of peace and was strengthened. Living in the fear of the Lord andencouraged by the Holy Spirit, it increased in numbers. Acts 9:31 (NIV)       ...
Has a system for planning work, and uses strategic planning tools for each account – Best Practice #48

Has a system for planning work, and uses strategic planning tools for each account – Best Practice #48

by Dave Kahle I believe in forms!  I know, that makes me a pariah among salespeople.  More paperwork!  Are you crazy?No.  I’m experienced. Here’s the thing about a well-designed form – it forces you to think thoroughly and methodically.  And thinking thoroughly and...
People Would Rather Not Accept the Truth

People Would Rather Not Accept the Truth

by Dave Kahle Recently, one of my clients recommended that I compile a series of posts on the most important lessons I’ve learned over my 30-year career as a consultant, working with over 500 different organizations.  This is one of those lessons:  Most people would...
B2B Sales: Narrow Your Focus, Multiply Your Business

B2B Sales: Narrow Your Focus, Multiply Your Business

by Dave Kahle            In my earlier life, I had seven sales positions during the time from age 18 to 34.  The last was selling for a hospital supplies distributor.  I was given a territory that had about $10,000 in existing business, and 77 accounts.  Every year...
How Important are Sales Managers?

How Important are Sales Managers?

by Dave Kahle I have a notoriously bad memory, to the point where I am often the butt of incredulous comments from my spouse and grown kids.  “Don’t you remember when we did this?” they’ll ask.  “No” I respond.And yet, remarkably, I can remember each of the seven...
Four Steps to Continuous Improvement to Succeed in our Turbulent Times

Four Steps to Continuous Improvement to Succeed in our Turbulent Times

by Dave Kahle For much of my career, I’ve been cognizant of the threat posed by the rapid pace of change. Simply put, the world is changing around us at a pace that is unprecedented in human history, and unless we change ourselves and our organizations at least as...
B2B Sales Tools for Business: Friend or Foe?

B2B Sales Tools for Business: Friend or Foe?

You’ve invested in a crack sales team, a well-defined target market, and a killer product. But are you overlooking a crucial element: B2B sales tools for business? Sales tools are everywhere these days. CRMs, automation platforms, social selling tools – the list...

Stop the Clock: Mastering Sales Time Management

Ever feel like there just aren’t enough hours in the day? You’re not alone. Salespeople juggle a million tasks: prospecting, following up with leads, crafting proposals, attending meetings – the list goes on. No wonder time management feels like a constant...
To What Extent Are You Growing Through New Ideas?

To What Extent Are You Growing Through New Ideas?

by Dave Kahle Listen to this post's Podcast We all try to make sense of the world and our lives within it by forming conclusions about the world.  For example, we have probably all concluded that the sun rises in the East every morning, and that our mothers love us....
Are Your Systems Obsolete?

Are Your Systems Obsolete?

by Dave Kahle One of the 25 most important lessons I’ve learned….           Are Your Systems Obsolete? Almost all of the policies and procedures that dictate our day-to-day efforts are vestiges of years gone by. By Dave KahleRecently, following a request made by a...
How Important is Character to Your Success?

How Important is Character to Your Success?

by Dave Kahle Listen to this post's Podcast HowImportant is Character to Your Success? One of the25 most important lessons I’ve learned. By Dave Kahle A refined character is theultimate path to success and fulfillment. That is one of the 25most important lessons I’ve...
Sales Time Management – Best Practices #43

Sales Time Management – Best Practices #43

by Dave Kahle Best Practices #43:  Is good at managing time, and getting the greatest return for every minute of work. A study was done a number of years ago, looking at the behavioral characteristics of superstar salespeople.  One of the top five behaviors...
Rapid Change is The Greatest Threat to Our Businesses and Our Careers

Rapid Change is The Greatest Threat to Our Businesses and Our Careers

by Dave Kahle Listen to this post's Podcast Recently, one of the members of my CBIG groups suggested I make a list of the 20 most important things I’ve learned in my 30 years of experience working with B2B sales organizations.            So, I created a list and...
Managing Your Attitudes

Managing Your Attitudes

by Dave Kahle Watch this post on YouTube We’ve all heard about the importance of our attitudes. Usually the directive goes like this; “XXXXXXXXXX, you need to improve your attitude!” Fortunately, there is a lot more to attitudes than just the oft-spoken refrain to...
Spend Sales Dollars Wisely: Using Key Economic Measurements to Transform Your Sales System

Spend Sales Dollars Wisely: Using Key Economic Measurements to Transform Your Sales System

by Dave Kahle Watch this post on YouTube Listen to this post's Podcast Over my career as a sales expert, I’ve personally and contractually worked with over 500 sales organizations. I’ve learned some things.  Here’s one:  Very few chief sales officers have a good...
Has a systematic approach to collecting, processing, storing and accessing information about their products and services. Best Practices #42

Has a systematic approach to collecting, processing, storing and accessing information about their products and services. Best Practices #42

by Dave Kahle Sometimes I am almost embarrassed to have to actually spend time describing some of these best practices.  There are some that seem so blatantly obvious, so basic, that there can’t possibly be salespeople who don’t do them.Alas, no matter how basic and...
Are You Caught in the Work/Life Balance Conflict?

Are You Caught in the Work/Life Balance Conflict?

by Dave Kahle There are certain ideas bantered about so frequently and repeated with such sincerity that no one questions their accuracy.  One such idea is the issue of work/home balance.             The idea...
Q&A: How Can I Be My Personal Best in Sales?

Q&A: How Can I Be My Personal Best in Sales?

by Dave Kahle Q.  Mr. Kahle, was there ever a time in your sales life that you just decided to be the best?  Or was it something that you have always had?  I started a business a few years ago and need to take it to the next level.            A. Wow.  What a good...
Great Sales People Skillfully and Consistently make use of Current Technology Tools – Best Practices #41

Great Sales People Skillfully and Consistently make use of Current Technology Tools – Best Practices #41

by Dave Kahle I can actually remember a time when I thought, “I don’t need to know how to use a computer, I’ll just hire people who do.”Those days are, of course, long gone.  Today, I’d be lost without my laptop and cell phone.  I even take my laptop on vacation. ...
Relationship, Courage and Your Next Big Business Decision

Relationship, Courage and Your Next Big Business Decision

by Dave Kahle I’m facing a big business decision – whether to invest a significant portion of my retirement funds into a new venture whose financial success is hardly assured. At the same time, last week I worked with a friend who is faced with a very similar decision...
Thinking and Questioning Your Way to Sales Success – Part 1

Thinking and Questioning Your Way to Sales Success – Part 1

by Dave Kahle Excerpted from Chapter Seventeen, Question Your Way to Sales Successby Dave Kahle Reprinted, with permission of the publisher, from QUESTION YOUR WAY TO SALES SUCCESS © 2008 by Dave Kahle.  Published by Career Press, Franklin Lakes, NJ. 800-227-3371. All...
Can Sales Customer Service Representatives Become Proactive?

Can Sales Customer Service Representatives Become Proactive?

by Dave Kahle  Q.   How can we get inside sales to do some proactive sales activities each day?  We want our inside salespeople to use some of their time to shift into the proactive mode to make outbound phone contact to existing and new business. I wish I had $5.00...

Divided Country: The Muddle We Are In

by Dave Kahle We all know that the country is more divided than at any time in recent memory. It seems like the shared values that have defined the America that used to be a light to the world are no longer in play.  Listening to the legacy media leads you to the...
How to Handle Sales Backorders – Q&A for Sales People

How to Handle Sales Backorders – Q&A for Sales People

by Dave Kahle Q.  I recently received an order from a new customer for 10 items.  We back ordered four of the ten.  My customer is quite upset with me and my company’s purchasing agents.  Our relationship is strained because of someone in my company’s poor...
Has several ways of influencing the customer to want to see you again. – Best practices for sales people #40

Has several ways of influencing the customer to want to see you again. – Best practices for sales people #40

Rarely is a business2business sales call a one-call close.  Our products are too varied and sophisticated, and the customer’s buying processes are too complex for that.     If we see a prospect for the first time, and aren’t able to identify an opportunity or start a...
Is the Alure of the Status Quo Holding You Back

Is the Alure of the Status Quo Holding You Back

by Dave Kahle I am in the middle of a sales manager’s training class. Inevitably, as we methodically examine the best practices of effective sales managers, someone is going to comment, “We do it like this……” and then dismiss everything we’ve just discussed.  It...
Mind Software and Thinking

Mind Software and Thinking

by Dave Kahle The recent proliferation of AI (Artificial Intelligence) has surfaced a lingering issue: If we can create software to increase the capabilities of a computer, can we not create software to increase the capabilities of the greatest computer we know of –...
Sales Continuous Improvement – The Ultimate Success Skill

Sales Continuous Improvement – The Ultimate Success Skill

by Dave Kahle             In the last 12 months, only one out of every 20 salespeople have spent $25.00 or more on their own improvement!  Incredible.  Let me repeat it to make sure you read it correctly:  In the last 12 months, only one out of every 20 salespeople...
Regularly and systematically meets key contact people within “A” accounts. Sales Best Practice #39

Regularly and systematically meets key contact people within “A” accounts. Sales Best Practice #39

by Dave Kahle It’s so easy to become complacent and satisfied with our “relational comfort zones.”       Those are defined by the people with whom we have developed comfortable relationships, who can be counted upon to see us and spend some time with us.  These people...
Is the solution them, or is it me?

Is the solution them, or is it me?

by Dave Kahle In this rapidly changing economy, everyone is looking for a simple fix to dealing with the uncertainty of our economic environment. It seems like few are happy with their situations.  And all but a few point their fingers at the changing economy and...
Five Higher-Order Sales Practices that Most Salespeople Never Master

Five Higher-Order Sales Practices that Most Salespeople Never Master

by Dave Kahle What sets the best salespeople apart from the average?  For 35 years I have pursued that question.  .I’ve read over 300 sales books, authored 13 of my own, worked with over 500 sales organizations, talked with thousands of sales managers and  executives,...
3 Essential Paths to Growing a Successful Christian Business

3 Essential Paths to Growing a Successful Christian Business

by Dave Kahle The world is full of advice for businesspeople.  If you are a Christian, the challenge is to sort it out – to discard the superficial and worldly while grabbing onto that which will make a difference.             I’ve been a Christian and a...
Sales Time Management Tip

Sales Time Management Tip

by Dave Kahle Does this sound familiar?  You have more customers to take care of, a greater variety of products and services to sell, more information to manage, and more meetings to go to today than you did a year or so ago.  Welcome to the compressed,...
Are You Ready for The Age of Turmoil?

Are You Ready for The Age of Turmoil?

by Dave Kahle Are You Ready for The Age of Turmoil?The biggest challenge for the rest of your career Do you have a sense that the world is changing around you at a pace that is upsetting and in ways that are uncomfortable?           If so, then you are not alone.  And...
Proof and Credibility for Sales Objections

Proof and Credibility for Sales Objections

by Dave Kahle Question and Answer Q.  In your seminar on handling objections, you talked about using “Proof” like letters of recommendation and testimonials.  How do you get them?            A.  The short answer is that you ask for them.  That’s overly simple,...
Engages in a Comprehensive Annual Planning Retreat – Best Practice #37

Engages in a Comprehensive Annual Planning Retreat – Best Practice #37

by Dave Kahle “Ready, shoot, aim.”Unfortunately, that’s the approach many salespeople take to task of determining how to best invest their sales time. It leads to squandered sales time, unproductive days, and results which are far less than they could be. The best...
Monthly Sales Magazines and Sales Improvement Seminars

Monthly Sales Magazines and Sales Improvement Seminars

Q.  Dave, I’m interested in what you would recommend for a subscription to a monthly sales magazine and a sales improvement seminar.             A. You have touched one of my hot-buttons with this question. ...
WEBINAR: The Top 10 Questions Sales Managers Ask About Wholesale Distributor Sales Team

WEBINAR: The Top 10 Questions Sales Managers Ask About Wholesale Distributor Sales Team

This webinar was hosted by Frank Monterrosa, Product Specialist and Dave Kahle, Speaker, Author and Consultant on the topic, “The Top 10 Questions Sales Managers Ask About Wholesale Distributor Sales Teams” Dive into the dynamic world of wholesale distribution and...
Great Sales People Accurately Measure the Potential in each Account. Best Practice #36

Great Sales People Accurately Measure the Potential in each Account. Best Practice #36

by Dave Kahle            Every day, salespeople are confronted with the necessity to make these three time management decisions well: Where to go?  Who to see?  What to do?            The master salesperson understands that consistently making thosedecisions well...
Create a set of committed relationships

Create a set of committed relationships

Create a set of committed relationships to help navigate yourway through complexity in a rapidly changing, information-saturated world We all know that we find ourselves in an incredibly turbulent, complex, rapidly changing and information-saturated world....
Gaining a Sales Advantage by Collecting Information about Your Competitors

Gaining a Sales Advantage by Collecting Information about Your Competitors

Excerpted from Take Your Sales Performance Up a Notch, by Dave Kahle As sales people, we love to complain about the competition.  Unfortunately, complaining doesn’t do us any good.  A better approach is to create a system to learn about the competition.  Knowledge of...
What Happened to Character in Leadership?

What Happened to Character in Leadership?

           In a recent training session, I recommended to a group of sales managers that they hire their next salesperson on the basis of that person’s character, rather than his/her skill, experience or knowledge.           A couple of them looked like Bambi being...
Branch Manager Delegation to Sales Reps

Branch Manager Delegation to Sales Reps

Q.  Being a branch manager and having six reps and no sales manager, how do you delegate some of their requests back to them without discouraging their efforts?            A.  Begin with clear expectations.  What you expect the sales person to do ought not to be a...
How do I get to see new prospects who won’t return voice mail?

How do I get to see new prospects who won’t return voice mail?

Q.  How do I get to see new prospects who won’t return voice mail?             A.  Since this continues to be one of the most asked-questions I receive, I’ve decided to spend several months on this question.  In an earlier article, I talked about creating a powerful,...
Dealing with REJECTION in Sales

Dealing with REJECTION in Sales

Q.  Here’s an issue that I confront with my salespeople all of the time.  They are afraid to press for the next step, because they don’t want to experience the rejection of hearing a “NO.”  So, they try to keep the sale alive by not asking for resolution.  This keeps...
Golf, Good Questions, and The Basics of Selling

Golf, Good Questions, and The Basics of Selling

           Sales is, at its most basic level, a relatively simple process.  I recall one of my clients showing me the flow-chart of his sales process.  Twenty six steps.  That level of detail may be appropriate for that specific situation, but it is an overkill when...
Traveling Mercies & God’s Protection

Traveling Mercies & God’s Protection

Nervous about Traveling?  Relax, God Has You           Does God really care for me?  How do I know?  Those are two questions that Christians often ask. One way to answer them is to reflect on the occasions when God has intervened in our lives.  I recently had an...
What Can Christian Businesspeople Learn from the NFL?

What Can Christian Businesspeople Learn from the NFL?

They are all NFL quarterbacks.  But more importantly, they have all unabashedly and publicly proclaimed their faith in God.             Dan Orlovsky, in his role as NFL game commentor, in a moment of pending catastrophe openly and spontaneously prayed on the air in...
Prepares better sales questions for every important sales call. Best Practice #34

Prepares better sales questions for every important sales call. Best Practice #34

The single most powerful tool that a sales person has is a well-phrased, appropriately asked question.  Nothing else compares to the impact a good question can have on the customer and the sales process.          ...
Learning from failure

Learning from failure

           Remember John Delorean?  He was the superstar General Motors executive who started the Delorean Motor Company.  When the company began to falter, he was arrested and charged with complicity in a drug deal that some speculated was an attempt to raise money...
Effective Selling Begins with Information

Effective Selling Begins with Information

Excerpted from Take Your Sales Performance Up-a-Notch            Most sales people love to be active — out in our territories, seeing people, solving problems, putting deals together.  This activity-orientation is one of the characteristics of a sales personality.  A...
When Your Company Asks You to do Unethical Sales

When Your Company Asks You to do Unethical Sales

I was in the third year in a very fulfilling and lucrative sales position.  I was good at it, was well-respected in the market and inside the company, and was enjoying an excellent income.            The company I worked for, however, had a reputation for being...
Spending the greatest amount of time with the highest potential sales customers – Best Practice #33

Spending the greatest amount of time with the highest potential sales customers – Best Practice #33

It is so easy to do that which is comfortable and easy as opposed to that which is smart.  It’s a common temptation to which every sales person succumbs at least some of the time.            This applies most dramatically to the fundamental decisions that every sales...
You or Him? Furthering God’s Plan.

You or Him? Furthering God’s Plan.

You or Him?Insights into the greatest conundrum for Christian businesspeople“How much should I expect God to do, and how much should I do?”           I just fielded that question from one of my CBIG members. It wasn’t the first time I’d heard that question, and I had...
Will Self-Delusion Be Our End?

Will Self-Delusion Be Our End?

In recent months I’ve become acutely aware of our unlimited capacity to live in self-delusion, and the specter of catastrophe that accompanies it.           It’s not like I didn’t know that before.  But it was relegated to that realm of  below -the-conscious...
I’ll Offend People if I Voice My Christianity

I’ll Offend People if I Voice My Christianity

If there’s one thought that is almost universally nurtured by Christian business people, it is probably this one. It excuses all kinds of behavior, or more accurately, lack of behavior.The consequences of that thought are immeasurable. Because most of us grasp onto...
Two Sales Techniques to Build Relationships with Occasional Customers

Two Sales Techniques to Build Relationships with Occasional Customers

Reprinted with permission of the publisher from HOW TO SELL ANYTHING TO ANYONE ANYTIME©2011 Dave KahlePublished by Career Press, Pompton Plains, NJ.  800-227-3371.  All rights reserved. One of the most powerful one-on-one sales calls you can make is what I call the...
Breaking News! Businesses are trusted. A window of opportunity for Christian business people.

Breaking News! Businesses are trusted. A window of opportunity for Christian business people.

The Edelman Trust Barometer just released it’s 2023 report.  Based on interviews with 32,000 people across 28 countries, it found that people trusted business more than the media, government and NGOs.(1)According to author Dave Samson, “According to this year’s Trust...
Snippets for 5-Star Sales Conversations

Snippets for 5-Star Sales Conversations

Sales training for my first professional sales position consisted of memorizing two four-page, single-spaced presentations – word for word – and then presenting them to a group consisting of the other sales trainees as well as various executives.   The presentations...
Unleashing Supernatural Power in Your Organization: Harnessing the power of a BHAGGG. Big Hairy Audacious God-Given Goals.

Unleashing Supernatural Power in Your Organization: Harnessing the power of a BHAGGG. Big Hairy Audacious God-Given Goals.

by Dave Kahle In the book, “Built to Last:  Successful Habits of Visionary Companies” authors Jim Collins and Jerry Porras offered the notion of a BHAG – a Big Hairy Audacious Goal.  It is a long-term goal (10 years or more) that challenges the company, by motivating...
Make it a Practice to Expand the Customer Relationship by Bringing Customers to Our Facility – Best Practice #31

Make it a Practice to Expand the Customer Relationship by Bringing Customers to Our Facility – Best Practice #31

by Dave Kahle Every now and then I encounter a salesperson who believes that it is to his advantage to have all the calls and requests from the customer go to him personally.  Picture a salesperson with his arms wide open, trying to encircle and control every...
Systematically Analyzing Key Accounts in order to Identify Opportunities for Growth – Best Practice #30

Systematically Analyzing Key Accounts in order to Identify Opportunities for Growth – Best Practice #30

by Dave Kahle Mediocre sales people are content to react to the requests of their customers, and focus on maintaining the relationships in order to solidify the business they enjoy. The best sales people understand that, while some of the above is necessary, they...
Creating a Monthly Sales Plan – Best Practice #29

Creating a Monthly Sales Plan – Best Practice #29

by Dave Kahle         There are several very common temptations that routinely present themselves to the field salesperson.   One is to become too reactive.  When you succumb to this temptation, you eventually default to a...
Sets Annual, Specific, Measurable Goals for Sales Performance – Sales Best Practices #28

Sets Annual, Specific, Measurable Goals for Sales Performance – Sales Best Practices #28

by Dave Kahle The best salespeople are habitual goal-setters.  There’s a good reason for that.  When you set a goal, you survey the world of all possible things that you could possibly do, and decide which of those things are the most important. You then turn that...
Entertaining Customers that Don’t Want Connection

Entertaining Customers that Don’t Want Connection

by Dave Kahle Q.  Dave, I have read your comments about the value of entertaining, and I agree with you.  But, I have a problem.  I still find a percentage of customers who keep me at “arms length.”  How do I overcome this attitude from the select few of my...
Great Sales People Seek Opportunities to be Coached and Mentored

Great Sales People Seek Opportunities to be Coached and Mentored

by Dave Kahle There is, in the world of professional salespeople, a significant group of salespeople who cringe at the prospect of someone working with them, and who shun every such opportunity.  These salespeople are more comfortable in anonymity.  They...
Making a Difference

Making a Difference

by Dave Kahle For most of my life, I’ve been driven by a desire to make a difference. For most of my life that motivation was lurking below the surface, taking up significant space in my sub-conscious and subliminally prodding my thoughts and actions. Sometimes that...
Which Sales Management Style is Yours? A Sales Managers’ 5 Styles

Which Sales Management Style is Yours? A Sales Managers’ 5 Styles

by Dave Kahle I’ve trained B2B sales forces for 30 years.  In that time, I’ve had ample opportunity to interact with literally thousands of sales managers.  The position is often the least well organized in the entire sales department.  Job descriptions are sketchy,...
Best Practice #25: Maintaining good sales records about customers by using an ‘account profile’ and ‘personal profile’ for every account.

Best Practice #25: Maintaining good sales records about customers by using an ‘account profile’ and ‘personal profile’ for every account.

by Dave Kahle A best practice for salespeople by Dave Kahle Best Practice #25:  Maintains good records about customers by using an ‘account profile’ and ‘personal profiles’ for every account. It is the Information Age.  And that means that wise and effective...
Q&A: Manage an Unmanageable Salesforce?

Q&A: Manage an Unmanageable Salesforce?

by Dave Kahle Question and Answer:Manage A Salesforce that is Not Manageable? Q.  I’m frustrated.  My sales force just doesn’t seem to be motivated.  They agree with me at sales meetings, but then don’t follow through.  Any ideas?           A.  Yes.  I just had a...
Competing with Other Suppliers who have a Lower Price

Competing with Other Suppliers who have a Lower Price

by Dave Kahle Q.  How do you make in-roads with a prospect who is happy with another supplier, who is providing a similar product at a lower price?  Product is lower quality, but perceived as the same.  ...
The Greatest Success Principle – Are you part of the problem, or part of the solution?

The Greatest Success Principle – Are you part of the problem, or part of the solution?

by Dave Kahle We’ve all heard the numbers: Consumer confidence is down, retail sales are dismal, unemployment is up.  The housing market is iffy.  And for many of us, the markets we serve are down as well.  There is an important relationship to note here.  Confidence...
Growing Your Sales – The 4 Most Common Mistakes Leaders Make

Growing Your Sales – The 4 Most Common Mistakes Leaders Make

by Dave Kahle Every business wants to grow their sales, and every businessperson has visions of an organization growing in size, profitability and influence. For most situations, it is the essential step to reaching their goals.  The important question that most...
What Sales pros Can Learn from American Idol

What Sales pros Can Learn from American Idol

by Dave Kahle             We’ve all squirmed uncomfortably watching some talentless candidate audition for American Idol.  After they are told by the judges they have no talent, they either fall into tearful disappointment, or defiantly challenge the motivation,...
Manifesto: One Bold Step to Lead Your Team to Higher Levels

Manifesto: One Bold Step to Lead Your Team to Higher Levels

by Dave Kahle Are you looking for a way to unite your team, to unleash their potential, to shape your culture and to move your business or department up to a higher level of performance? Consider adopting a manifesto.            What’s a manifesto?           ...
Sales Best Practice #24 – Regularly and methodically invests in personal and professional development.

Sales Best Practice #24 – Regularly and methodically invests in personal and professional development.

by Dave Kahle Only one out of every twenty salespeople has invested $20.00 or more of their own money on their improvement in the last twelve months.            Amazing, isn’t it?  In a world that demands ever-improving productivity, the overwhelming majority of...
Why won’t sales clients respond to my emails, return my voice mails, or even see me when I show up in person?

Why won’t sales clients respond to my emails, return my voice mails, or even see me when I show up in person?

by Dave Kahle Q.  Dave, I have been a fan for a number of years, and have a number of your books.  In the last couple of years, I have grown increasingly frustrated.  Why won’t people respond to my emails, return my voice mails, or even see me when I show up in...
Are Limiting Beliefs Holding You Down?

Are Limiting Beliefs Holding You Down?

by Dave Kahle “In your training, do you focus on instilling new skills, or do you try to remove the hindrances to people using their existing skills?”            That was one of the best questions I have ever been asked.  I recall it clearly.  I was having lunch with...
The Crippling Disease of Moderate Success

The Crippling Disease of Moderate Success

by Dave Kahle “We’re doing OK.”  That’s a thought shared by thousands of executives I have encountered over the years. It also resides in the minds of the majority of B2B salespeople with whom I’ve worked.            “OK” for a business often means that the company...
The best sales people have a system for selling any product or service – Best Practice # 22

The best sales people have a system for selling any product or service – Best Practice # 22

by Dave Kahle A best practice for salespeople by Dave Kahle Best Practice # 22:  Has a system for selling any product or service that we present.            The best salespeople are systematic in their approach to their job, while ordinary salespeople are haphazard. ...
Selling Without Tools

Selling Without Tools

by Dave Kahle Question and Answer Q.  How do you sell when you don’t have all the tools you should have?             A.  I’m not sure there is a sales person on the planet who thinks he has all the tools necessary to do the job.  Here’s a list of some of the tools...
Q&A: What is the worst single piece of advice to a sales person you have ever heard?

Q&A: What is the worst single piece of advice to a sales person you have ever heard?

by Dave Kahle Question and Answer By Dave Kahle  Q.  What is the worst single piece of advice to a sales person you have ever heard?             A.  Wow.  I love this question. I don’t think I...
Nine Tips for Dealing with Angry and Difficult Customers

Nine Tips for Dealing with Angry and Difficult Customers

by Dave Kahle           Nine tips for dealing with angry or difficult customers.             No one looks forward to an encounter with an angry or difficult customer.  Most of us can’t help but feel...
A Lesson for Christian Companies from the Disney Debacle

A Lesson for Christian Companies from the Disney Debacle

by Dave Kahle             By now, most people are aware of the “Disney Debacle.”  Here’s a quick review:  The Florida legislature passed the Parental Rights In Education bill.  Here’s what the bill said: “(The Bill)…reinforces fundamental right of parents to make...
An effective system for making appointments – Best Practice #21

An effective system for making appointments – Best Practice #21

by Dave Kahle The best sales people have created a system to consistently acquire appointments with prospects, and continually work to improve that system.All routine, sophisticated work is most effectively accomplished by implementing a system.  That’s one of the...
Is it time to revise your sales compensation plan?

Is it time to revise your sales compensation plan?

Watch this post on YouTube Listen to this post's Podcast by Dave Kahle If you’re paying your sales reps straight commission, you’re using an obsolete formula.If you’re paying your sales reps a straight salary, you’re also using an obsolete...
Understanding Your Customer’s Business

Understanding Your Customer’s Business

by Dave Kahle  Q.           Dave, on several occasions you have said that our customers want us to understand their business.  How do we do that when we call on lots of different types of businesses?  How do we become experts in everything? A.  Unless you are a real...
Myths of Sales Management: The Entrepreneurial Salesperson

Myths of Sales Management: The Entrepreneurial Salesperson

by Dave...
Systematically Identifying New Prospects

Systematically Identifying New Prospects

Systematically Identifying New ProspectsBy Dave Kahle Your business, like every other one, needs a constant stream of new customers if it is going to remain viable.  The constant churn in the market place means that some of your customers will be...
Do Your Expectations Have You Discouraged?

Do Your Expectations Have You Discouraged?

Discouragement must be one of Satan’s primary tools.  By generating discouragement in the hearts of Christians he effectively places them on the bench in the great contest between Satan and God.  Here’s an antidote for it. Do Your Expectations Have You Discouraged? By...
Interacting with Customers in Sales

Interacting with Customers in Sales

 Question and Answer By Dave Kahle  Q. You’ve said on several occasions that the most important part of my job is interacting with the customers. How important is it to spend time with the customers out of the office, and what percentage of time should I spend doing...
#4 Mistake Salespeople Make – Poor Questioning

#4 Mistake Salespeople Make – Poor Questioning

Over the decades that I’ve been involved in sales, I’ve worked with tens of thousands of salespeople.  Certain negative tendencies — mistakes that salespeople make — keep surfacing.  Here is number four of my top five.  See to what degree you (or your sales force) may...
Power in the Sales Process

Power in the Sales Process

Here’s a lesson that every salesperson needs to learn early in their career: Sales is not magic. Just the opposite; every selling situation has a very definable, step-by-step process which, when executed with expertise, almost inevitably leads to a sale. One way to...
Five Minute Sales Pitch

Five Minute Sales Pitch

Q: A customer (a contractor) has given me and one of my competitors five minutes to present our respective products to him. I know all the features and benefits of the product, but I don’t want to be like everyone else and give him what he’s heard before.  At the same...
Selling Commodities

Selling Commodities

“How do you create a perceived value to differentiate yourself from the competition when you are both selling a commodity?” That’s a question I’m often asked in my seminars.  It uncovers a problem that is spreading to almost every industry.  The rapid pace of...
The Ultimate Sales Improvement Skill

The Ultimate Sales Improvement Skill

These are incredibly difficult times for salespeople. Competition in almost every industry continues to intensify.  At the same time, customers seem to expect more and more service and demand lower margins.  Most markets are rapidly changing, and it’s hard to keep up...
Sales Are Down: Do Nothing or Change?

Sales Are Down: Do Nothing or Change?

Q. Every one of my customers is buying less this year than last year. My sales are down.  What can I do? A. You really have a choice here.  The first, which, unfortunately, is the solution that most companies and salespeople currently choose is this: Do nothing...
Habits and Self-Image of Salespeople

Habits and Self-Image of Salespeople

Why is it so difficult for us to do what we want to do? I believe there are two primary forces: Habit and Self-Image. Q. My salespeople all acknowledge the wisdom of spending more time in their high potential accounts, but they don’t do it. How can I get them to...
B2B Sales Myths: Great Relationships

B2B Sales Myths: Great Relationships

The world is full of B2B  salespeople who claim, quite proudly, to have great relationships with their customers.  If that were true, it really would be great. But unfortunately, “great relationships” is too often a veil that salespeople hide behind to keep from...
Advice for Salespeople in This Economy

Advice for Salespeople in This Economy

Q.  Any advice for a salesperson in this economy?  It seems like almost every customer is saying that they are cutting back and delaying spending.  How can I get them to loosen the purse strings and buy? A.  Great question.  I’m sure this change in the economy and...
Building Relationships with Customers

Building Relationships with Customers

So, you have created a customer, you’ve actually sold something, and you have some money in the bank.  Feel free to celebrate and luxuriate in the good feelings that bubble out of you.  That’s one of the fringe benefits to selling – it feels great when you succeed....
Navigating Difficult Times – Sales Leaders

Navigating Difficult Times – Sales Leaders

We are in the middle of some difficult times.  Rather than belabor that point, I’d like to come to the heart of the problem:  What do we do?  We need to answer that question in an immediate, urgent basis:  What do we do right now? In an earlier article, I shared some...
Difficult Times

Difficult Times

Navigating Difficult Times We are in the middle of some difficult times.  Rather than belabor that point, I’d like to come to the heart of the problem. What do we do?  We need to answer that question in an immediate, urgent basis: What do we do right now? We also need...
Business Etiquette for Salespeople

Business Etiquette for Salespeople

Q. I’m new to sales and to business in general.  I don’t want to make a “manners” or “etiquette” mistake that could cause problems.  Are there any special rules for business etiquette that I should know about? A. That’s a question that I have rarely heard. But, good...
Sales Success and The Hidden Path

Sales Success and The Hidden Path

Sales Success? In my twenty plus years of educating sales people, I have encountered tens of thousands of sales people. The vast majority of them want to do better. They want the benefits of greater success: Increased income, greater respect from their peers and...
Organizing Information

Organizing Information

Best Practices #38: Maintains an organized filing system, with all the useful information readily available.   “I’m just not a very organized person.”  That’s what one of my recent seminar participants said. “You’ll never be as successful as you could be until...
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