Dave Kahle Wisdom

What Have You Learned from Failure?

Failure can be a powerful influence in building our character. In this podcast, we look at a couple notable failures and consider the relationship between failure and the powerful character traits of pride and humility.  If we choose to, we can learn more from...

Growing Your Business

Author/consultant/ceo Justin Price shares some innovative ideas for growing your business.  If your sales & marketing efforts have gone stale, tune in. *********************************************************************      ...

Understand Backwards to Live Forward

One of the primary differences between the successful companies (and individuals) and the mediocre, is the ability to learn, change and grow. Successful companies build that into their cultures and disciplines, while mediocre companies (and individuals) do not....

A Fresh, Nuanced Approach to Setting Goals

Goal setting is one of those hallowed practices that belong in every leader’s arsenal. We’ve all heard that people who set goals are far more successful than those who don’t.  And every well-run business has a policy and a practice of setting...

Change the Structure, Change Your Sales

Interested in improving the productivity of your sales force?  Investing in training and developing your salespeople is always a good idea.  But it isn’t the entire solution for many organizations. Often, enormous improvements in sales productivity can...

Entertain Your Customers

Relationships are the key to B2B sales.  But implementing a process to dramatically enhance those relationships is another story. That’s where entertaining comes in.  Many salespeople never consider it.  Yet, it can, and has, provided a...

Will AI Make Us All Stupid?

Our culture promotes finding the easiest solution. That often means that we don’t develop the skills, attitudes and character traits necessary for a successful life.  Easy,  as manifested by A.I., is a slippery slope that too often thwarts our...

You May Be Selling All Wrong!

It’s more about elminating the negatives then emphasizing the positives. That’s Matt Sucha’s premise as he presents something truely new in selling!  This interview can transform your sales results!...

How To Build Rapport With Anyne

Building rapport with any and all customers is a fundamental sales skill.  Yet, few salespeople have been trained in the specific tactics to do so. In this piece, I share seven specific and proven techniques you can use to  build rapport....

Target Markets

Who could or should buy this? That’s one of key decisions a businessperson makes when initiating a new effort or new product. The answer may not be as simple as it seems.  Use some nuances to sharpen your sales efforts and generate better results....

Why Do We Make Mistakes?

Why do we make mistakes?  One reason has to do with our natural human tendency to use ‘fast’ thinking in situations calling for ‘slow’ thinking. If we can easily recognize those situations that call for slow thinking we’ll go a long...

Can You Start with No Money?

How do you build a business when you have little money for sales and marketing?  That’s a question I field in this piece.  Most small businesses fail because they don’t do sales well. Join me as we look into this....

Sales Leaders — Servant Leadership

Improve teamwork, unleash the potential of your sales team! That just a couple of the good things that will happen when you embrace servant leadership. Join me as I interview Max Cates, the expert on servant leadership for sales managers about his new book. ...

Q & A – Is My Compensation Plan Fair?

In this Q&A from a sales rep, I respond to a question about the fairness of the compensation plan. My response may not be what you’d expect.        Dave Kahle’s goal is to provide sales leaders and small businesspeople with...

Which Comes First, Systems or People?

We’ve all heard about the importance of acquiring the right people, and putting them in the right places. But, is that the whole story to building a successful business?  My experience has led me to a different conclusion. Join with me as we take a deep...

Do You Often Think, “I Knw That”

Over the past 30 years, as I have worked with tens of thousands of B2B salespeople, I’ve noticed that certain beliefs hinder a salesperson’s development. One of the most common and most destructive is the belief that “I knew that.”  Let me...

How to Manage an Unmanageable Sales Force

A client described this situation:  Business is flat, and he’s unable to get his sales force to promote the lines that he wants to promote, he’s unable to get them to use some of the new technology that the company wants them to use, and he’s...

How to Lead the Ultimate Initiative

Becoming a learning organization – gaining the ability for an organization and its people to change in response to the changing world around them – is the ultimate success skill for the Information Age. Join with me in a deep dive into how to lead this ultimate...

Reluctance to Call on Key Accounts

“How do I get my team to call on key accounts?”  — That’s the question from a frustrated sales leader.  Join me as I tap into 30 years of experience to respond.  It may not be the answer you’d expect....

Everyone Has Two Jobs

          In these turbulent times, the world is changing at an unprecedent pace. Those who survive and thrive in this world will commit to ‘two jobs’ strategy to prepare themselves for the opportunities that accompany our changing...

Taming Your Money Monster

We al struggle to overcome the issues we encountered in our childhood.  Among other things, they form our attitudes towards money. IN this revealing interview, Author Doug Lynam shares insights on how we formulate our  “money monsters,” and how...

Frustrated! Q & A for Sales Leaders

In this piece, I field two questions from frustrated sales managers on motivating their teams. Where do you start? If you have ever been frustrated, check this out. *************************************************************************...

Are You a Risk-Taker?

What are the characteristics of a professional?  There are many, but one is ‘the tendency to take risks.”  Join me as I unpack this and measure yourself against this standard....

Tenacity!

Andee Hart is a successful entrepreneur with practical advice for others.  Listen as I interview and dig into her successful business.  ********************************************************************        Dave...

They Aren’t You!

They aren’t me! That was a realization I came to in my first management job.  It transformed my career by changing  my expectations. It could be the same for you.  Let’s unpack that.  **********************************************************************...

How Do I Make Good Service More Tangible?

How do I make service more tangible to our customers?  That’s a question I received from a sales manager.  My response is a step by step process. ***************************************************************************         Dave Kahle’s goal is to...

Is The Bible A Self-Help Book?

Entrepreneur Mark Gerson maintains, in his new book, “God Was Right” that the first five books of the Bible — the Torah — contain all the information one needs to be successful in life and in business. Join me as I explore this with him, and...

Get Important!

In a world characterized by over whelming distractions and the constant temptation to a transactional view of sales, “getting important” can provide focus, purpose and incredible rewards for those who can execute. ...

Handling Salespeople’s Comfort Zones

       Sooner or later, almost every B2B salesperson slides, often unknowingly, into comfort zones.  They find themselves doing the same things, almost mindlessly, because they have become comfortable.  Here’s how to deal with this, from a sales manager’s...

Is There a Good Time for Sales Training?

Here’s a question I received from a sales manager — Q.  I wanted to do some sales training last year, but it just wasn’t the right time for it.  We had too many things on our plate.  Looking at our calendar this year, I am coming to the same...

When Should You Fire A Salesperson?

      Sooner or later, almost every sales manager must face the difficult decision as to whether or not to terminate the employment of a salesperson. In this podcast, I provide some principles to help you with that decision....

Supercharging Your Personal Development

 One of the best ways to supercharge your personal development is to set goals.  In this post, I reply to a question about goal setting for personal improvement, with guidelines for every sales executive. ***********************************************************...

How to Sell Commodities

How do you sell when the competition has exactly the same product?  Are you reduced to being the low price?  Unfortunately, many sales people have never thought deeply about how to effectively sell commodities, and, therefore,  resort to discounting.  Here’s a...

What Do You Look For When You Hire A Salesperson?

Which of these two choices is more likely to result in an effective salesperson: Hiring someone with technical expertise or industry experience and training them to become a salesperson Hiring someone with sales aptitude, and training them in the product knowledge and...

How to Amplify Your Sales With A Simple Metric

We often get so caught up in the details of a sale and quantity of transactions that we fail to regard the value of our customers.  Sales is about people, not money. By giving an economic value to every customer it lifts them up in our radar screen and provides...

The Single Most Powerful Sales Initiative

There are lots of things you can do to improve your sales – both individually as well as corporately.  However, one initiative rises to the top as the one that will make the biggest impact on a person’s and a company’s sales productivity.  In this...

Hiring Your First Salesperson? Four Recommendations

         I can unequivocally state that there is a 99% chance that you will have a miserable, time consuming, disappointing experience when you attempt to employ your first salesperson.  In this article, I show you why, and provide some  ways to improve the likelihood...

Discontent is the Beginning of Growth

For 30 years I’ve been training B2B sales forces to sell better.  I’ve noticed this – that any group of salespeople, 20% to 30% are eager to learn and enthusiastic about trying some of the practices I teach.  Of the remainer, some will try to apply some of...

Interview with Steve Miller

“What do people think about you when you are not there?” That’s Steve’s definition of what a personal brand is.  Join me as I dig into the details of creating and managing your personal brand in this interview with Steve Miler....

Q & A for Sales Managers: Boring Sales Meetings

Sales meetings don’t have to be boring.  You can organize better sales meetings with just a little bit of revised thinking. I’ll show you one way to do that  in this podcast. *********************************************************************        Dave...

Interview with Paul Graeve, The Data Coach

Paul Graeve, the founder of the Data Group, shares unique insights on the role of data in a business.  You’ll gain some insights and ideas that may  transform our business. ****************************************************************        Dave...

Entertaining Strategically

The idea of entertaining your customers is often an after-thought for many entrepreneurs and salespeople.  From my experience, strategically entertaining your customers is one of the best things you do.  Join me to unpack this issue and gain several ‘how-to-...

When Fixing Things Is Not The Best Idea

      When something needs fixing – a process, a person, a piece of hardware or software, — we often seek to fix the problem and bring that thing back to where it was before we became aware of the problem. In other words, we seek to restore the previous status...

How Important Are Sales Managers?

Sales managers are the glue that hold sales forces together. Yet, they are often the least trained of any job title in the world of sales.   Let’s do a deep dive in how important they really are....

When Solving Problems Isn’t a Good Idea

We have learned to immediately react to  a problem by trying to fix it. But what if, in our rapidly changing world, fixing a problem isn’t the wisest reaction?  Let’s explore another possibility.          Dave Kahle’s goal is to provide sales leaders...

How to Use Simple Metrics to Amplify Your Sales

We often get so caught up in the details of a sale and quantity of transactions that we fail to regard the value of our customers.  Sales is about people, not money. By putting an economic value to every customer it lifts them up in our radar screen and provides...

Most People Don’t Think

For 30 years I’ve been training B2B sales forces to sell better. I’ve made some observations about the 25 most important lessons I’ve learned.  In this post, I will describe one of them:  Most people don’t think deeply.  Join with me as I...

Learning from Failure

If we chose to, we learn more from our failures than we do from our successes.  Within every failure there is the seed of a lesson well learned, of a solid character trait emerging. It is our failures that contribute most intensely to our development. Let’s...

Are You Resistant to Change?

        It’s human nature to resist change.  But, in our rapidly changing times, mindlessly grasping onto the status quo can lead to mediocrity.  If we are going to survive and thrive in these times, we need to relentlessly examine our hold on the way things...

I Have Great Relationships With My Customers

        “I have great relationships with my customers.”  That is one of the most debilitating myths around — one that cripples the performance of the average corporate salesperson.  Yet, it is endemic within the population of salespeople.  I am not...

Lessons from American Idol and Shark Tank

      There is a great lesson for businesspeople in the struggles of contestants on American Idol and Sha k Tank. .There is a fine line between perseverance and self-delusion. Understanding that difference can make a huge difference in a life and a business.  Here are...

Afraid of Hearing “No:?

        A question from a sales manager:  “Here’s an issue that I confront with my salespeople all of the time.  They are afraid to press for the next step, because they don’t want to experience the rejection of hearing a “NO.”  So, they...

How to Maximize The Power of a Sales Call

There are a lot of misconceptions about sales and what constitutes a good sales call.  Whether you are a professional salesperson, or you find yourself in a situation where you must convince people to do business with you – say a solopreneur, or small business person ...

Managing High Expectations

Review my answer to this question:  Here’s a question about best practices for B2B sales and sales leadership that I struggle with almost daily.  I’m definitely known for having very high expectations that aren’t so easy to meet.  I wondered if you...

What We Can Learn From The Best Salespeople

      Do great B2B sales people, regardless of what they sell, have any practices in common?  In other words, do the best sales people all sell the same way? And, can we learn from them?  Dig into this issue and develop a plan to enhance your career.        Dave Kahle...

Bothered by an Underperforming Sales Team?

         Sales leaders who don’t have the ability to direct their sales force are at a strategic disadvantage.  It’s hard to grow a successful business if the salespeople won’t take direction.  In this post, we explore that and offer a solution....

Mastering The Basics of Selling

     There have been hundreds of books written about sales, each trying to make a case for their particular nomenclature. Yet, at the most basic level, sales is a relatively simple process.  In this excerpt from one of my books, I share the simple sales process. ...

How Many Sales Calls Should a Salesperson Make?

     This is my answer to a question submitted by a sales manager:  How many sales calls should a salesperson make? The answer may surprise you.        Dave Kahle is a B2B sales expert, and a Christian Business thought leader.  He has authored 13 books, presented in...

How to Excel at the Most Important Sales Process

      Probably the most common sales process in the B2B world is ‘creating a client”.  That’s my terminology for influencing a customer to buy routinely and repeatedly from you.  Every organization and every salesperson can do it better. ...

Hiring Your Next Salesperson — You Can Do Better

The decision about who to hire for a sales position is one of the riskiest and potentially costly decisions a sales manager will make. Over my 30 years as a sales consultant, I’ve learned some lessons.   Here are some of the best practices to help you make it...

It’s Not The Salespeople — It’s Your Structure

      Most conversations about improving a sales team’s productivity center around the salespeople.  At the same time, it is just as effective to refine your sales system’s structure.  In my 30 years of  sales consulting, I’ve found that the quickest...

Change Your Thoughts, Shape Your Destiny

For 30 years I’ve been training B2B sales forces to sell better. I ‘ve learned some things.  This is one of the 25 most important lessons’ I’ve learned – that you can choose your thoughts, and thus control your attitudes, your behavior and your...

Are You A Sound Bite Decision-Maker?

        It seems that almost everyone wants to jump to a conclusion based on a 20-second sound bite solution, instead of taking the more time-consuming but more accurate process-oriented path. The consequences are huge, and most people have never considered them....

When Your Sales Force Won’t Change

In this podcast, I respond to this question:  My new sales manager is having a difficult time getting our experienced sales force to execute a number of the changes we have implemented in the past year.  Any suggestions?        Dave Kahle is a B2B sales expert, and a...

Turning Ideas Into Action

        How often have you gained a good idea, decided to implement it, but failed to put it into action?  Our inability to convert ideas into action is a universal part of human nature.  But if you could, you’d supercharge your personal and professional growth,...

The Biggest Obstacle to Your Success is Inside You

      Why are most people not as successful as they could be? Their greatest obstacles reside inside themselves.  They continue to look outside of themselves instead of working on internal issues.  Unpack this with me.        Dave Kahle is a B2B sales expert, and a...

Have You Grown from Your Failures?

      There is something about adversity that has the power to linger forever in our memories, shaping our character and molding our behavior for the rest of our life.  We can use it to grow and become better people, if we let it.       Dave Kahle is a B2B sales...

Do You Hold onto Comfortable Self-Deceptions?

      Recently, one of my clients recommended that I compile a series of posts on the most important lessons I’ve learned over my 30-year career as a consultant working with over 500 different organizations.  This is one of them:  Most people would rather...

Narrow Your Focus, Multiply Your Business

       In B2B sales, you always do better narrowing your focus than expanding it. Defy conventional wisdom and your own instincts and drill down into this – one of the 30 most important lessons I’ve learned in 30+ years of sales training and consulting.      ...

The Ultimate Success Skill for Our Generation

The pace of change has increased, the growth in complexity has multiplied, and information has proliferated at an unprecedented pace.  We are in extraordinary times.  We often find ourselves overwhelmed, distracted and insecure.  And unprecedented times call for...

Are You Encouraging The Quest for Mastery?

Imagine what your company would be like if you had a group of sales masters.       Your customers would be committed to you.  Your market share would constantly grow. Your suppliers would be lining up at the door to get you on their side and to offer you special...

How Important is Character to Your Success?

   From the beginning of history, wise people have recognized that success and fulfillment were a function of a refined character.  In recent years, we’ve abandoned that idea and taken a step backward in the development of mankind.  It is time to reverse the...

Q&A: Salesperson Bad Mouths the Company

In this session, I respond to two questions from =sales managers: 1. What about deducting commissions from a salesperson?  2.  What to do about a salesperson who badmouths the company?  My responses will provide you with some principles to enhance your sales team...

Does Change Have to Be Slow and Methodical?

       Managing change doesn’t have to be a slow and methodical process.  In fact, to expect slow change is to do a disservice to the organization and its people, accepting a pace of change that actually falls behind the pace of change around us.         Dave...

Is The Solution Them, or Is It Us?

In this rapidly changing economy, everyone is looking for a simple fix to dealing with the uncertainty of our economic environment. It seems like few are happy with their situations.  And all but a few point their fingers at the changing economy and vibrant...

Q&A from Sales Managers

Join me as I respond to a couple of questions from sales managers.  One has to do with customer visits, and the other untouchable salespeople.  Let’s drill deeper into both of these issues, with some practical wisdom for situations that you may encounter. . Four...

The Greatest Threat to Your Business & Your Career

One can’t help but conclude that there has never been a generation of businesspeople who have had to deal with the pace of change moving as rapidly as our generation.  It truly is unprecedented. The rapidly increasing pace of change is the single biggest threat...

Are You Willing to Pay the Price for Success?

Most people are not willing to invest in themselves or pay the price of personal growth and success.           For a lot of the people listening to this podcast that statement doesn’t seem quite right. You have invested in yourselves: You read the books, attend...

What’s a Professional Sales Manager?

All of us have become what we are, at least in part, to the impact other people have had on us — some positive and some negative.  A professional sales manager is gifted with a rare and precious opportunity — the opportunity to play a pivotal role in the...

Do You Have a Professional Sales Force?

“I wish I had a more professional sales force.”  That’s one of the common laments I hear from sales leaders.  Let’s take a look at what it really means, why it is such a common malady, and what you can do about it. The Excellence &...

Multi-tasking, Focus, and Other Stuff

When you give a proactive salesperson “other stuff” to do, the other stuff will always expand, taking more in time and energy than you anticipated, and rendering the proactive sales efforts to an unacceptable smaller part of the person’s labors....

Spend Sales Dollars Wisely

Over my career as a sales expert, I’ve personally and contractually worked with over 500 sales organizations. I’ve learned some things.  Here’s one:  Very few chief sales officers have a good handle on the economics of the sales force.  And very few...

Do You Have a Selling System?

Should your company allow every salesperson to have their own style of selling, or should you have a selling system to which everyone adheres?  Let’s dig into this.   How to Sell Anything to Anyone Anytime — Learn more here. The Excellence...

The Flip Side of Customer Relationships

In the B2B world, the relationship between the customer and the vendor, and more specifically, the vendor’s salesperson, can be of utmost importance.  It doesn’t take long in the business to understand that if the customer dislikes you, he is rarely going...

Are You Growing Through New Ideas?

In order for an individual or a society to reach its potential, it must continuously grow and develop. That requires consistent, methodical exposure to new ideas. Unfortunately, many people have arrested their development by remaining within their status quos. ...

Mind Software?

The recent proliferation of AI (Artificial Intelligence) has surfaced a lingering issue: If we can create software to increase the capabilities of a computer, can we not create software to increase the capabilities of the greatest computer we know of – our minds?...

The Discipline of Wisely Investing Time

To grow your business, you must develop the discipline to adhere to certain regular practices.  The first of these is investing your time into your business in a methodical, intentional way.  Let’s examine this together. Check out this...

Investing In Your Business

:  “So, what do you think you can do for us?”  The CEO had finally gotten to that question after a couple of hours of introduction to his company and their specific marketing problem.            They had a successful company, selling acoustic panels...

Four Most Common Mistakes Sales Leaders Make

Growing your sales is a goal for almost every business. The challenge is so great, however, that it spawns lots of mis-guided methods. Here are the four most common mistakes sales leaders make from a consultant who has worked with hundreds of them. Check out this...

How to Identify Your Target Markets

Focusing on one or more target markets is one of the key processes to building a successful sales system for your business or practice. But, business people are often unsure of how to go about the process of identifying those markets that hold the greatest potential. ...

Shrink Your Market to Expand Your Business

One of the biggest decisions a business makes is the decision on which market segment to focus.  ‘Market segment’ is the term that describes a group of suspects and prospects who have something in common. One of the most powerful principles of effective...

Personal Responsibility

What is it that empowers some people to change smoothly and effortlessly, while getting others to modify their behavior seems like moving a mountain?  What is the fundamental building block for individuals which, more than anything else, equips them to successfully...

Welcome to The Age of Turmoil

We all have a sense that things are changing rapidly these days. It is more serious than that. We have entered into the Age of Turmoil and our ability to recognize and navigate it will be the single biggest challenge for the rest of our careers. The XI Community....

Scattered & Unfocused? Create a VAP

There are, in the world of sales and sales systems, certain practices that have such an enormous impact on the company and the market that they are in a special class of activities that call for executive involvement at the highest levels. One of that handful of...

It is The Risk, Not The Price!

Salespeople are sick of hearing “Your price is too high.”  But, what if the real issue isn’t the price?          Here’s a secret that almost nobody knows, including all those gurus telling you to sell value.  They don’t always buy the...

How to Handle a Plateaued Salesperson

One or more of your salespeople has leveled off.  Their performance hasn’t improved much in the last few years.  You know that these experienced salespeople can do better, but they seem unable or unwilling to break out of a certain level of performance.  You are...

Three Ways to Add Advisers to Your Business

 “Plans fail when there is no counsel, but they succeed                    when advisers are many.” (Proverbs 15:22)  This is an often-quoted verse, a piece of advice from King Solomon, the wisest man who ever lived. While the advice doesn’t appear...

Is Your Sales System Clogged with Accumulated Gunki?

What’s gunk?  Any practice that detracts from the salesperson spending time with customers.  In other words, other things the outside salespeople do instead of meeting with customers. Let’s drill deeper into Gunk, determine if you, or your salespeople are...

Have We Lost The Ability to Say NO?

It seems like more and more business people have lost the ability to say no. That’s too bad.  Being able to say no is a higher level skill that is advantageous in both business as well as life in general. Those who don’t master the art of saying no are...

Hidden Costs in a Sales Team

The biggest cost in a sales team is often invisible and unacknowledged.  Yet, it costs the company more in opportunities lost than any other single issue. Many sales managers aren’t even aware of it.  Let’s take a look. The Kahle Way(r) B2B Selling System:...

3 Greatest Challenges for Sales Managers

Over my career, I’ve worked with hundreds, maybe even thousands of sales managers, and I’ve learned some things. Regardless of the size of business, the product sold or market to which it is sold, sales managers share some common hurdles.  Here are the...

Hiring a Star Salesperson — What to Look For.

Hiring a star salesperson is one of the best things you can do.  But, very few people do it well.  We often look for the wrong things in the interview process.  We should be looking for the character of the prospect.  Here’s the next  in my series on the...

Hiring a Great Salesperson – What To Look For

We’d all like to hire great salespeople.  Few of us ever do.  Part of the reason may be the qualities and qualifications we look for in the interview process.  In this next of a series of qualities of character of the best salespeople, I unveil the next in the...

Hiring a Star Salesperson- What to Look For

We’d all like to hire superstar salespeople. The problem is spotting one in the interview process. What do you look for?  In this, one of a series on the qualities of character of superstar salespeople, I share my number three recommendation:  Th Ability and...

Hiring a Superstar Salesperson

We’d all like to hire a superstar salesperson.  But we often look for the wrong things in the interview process.  Instead of product or industry knowledge, we should look for qualities of character.  Here’s my second characteristics of superstar...

Servant Leadership

Companies  lead by Servant Leaders more than double the return on investment when compared to other management styles.  In this interview with author Max Cates, we dig into the nuts and bolts of servant leadership Serve, Lead, Succeed — Book by Max Cates The...

How to Hire a Superstar Salesperson

If you can hire a superstar salesperson, your life will be easier and you’ll look like a hero.  Easier said than done.  In this podcast, I share what to not look for, and share one of six things I look for in a sales hire. The Kahle Way B2B Selling System The...

Is It Time to Measure Sales Productivity?

Sales productivity may be a new concept for many sales executives.  “Sales” is easy to understand, and “productivity” is pretty clear, but when those two words are combined the combination becomes a bit vague. What exactly is sales...

Unshakeable Work Ethic

Great business leaders invariably exhibit the same qualities of character. In this first of series, I look at the qualities of character that mark great leaders, with a deep dive into the first:  An unshakeable work ethic. Let’s unpack that. The Xi Community. ...

Are You Humble?

In this sixth of a series on the character traits of successful business leaders, I identify one that might be surprising.  It is, however, incredibly powerful – humility. Humility is often misunderstood.  In this podcast, I describe it, and show how it is a powerful...

Unwavering Self-Control

The best business leaders have acquired a similar set of skills.  Without this set of character traits, it is difficult to lead a growing organization.  In this series, I uncover a key set of character traits for great business leaders.  This is number four –...

How Should You Invest Your Sales Time?

Listen to my response to this question: Our “A” customers do 90% of our business.  How much time or effort would you put into your “B” customers to bring them up to “A” customers? The answer will surprise you. The Kahle Way B2B...

How Well Do You Learn?

More important than the business model in the long-term success of a business is the character of the CEO.  In this series, I describe the top qualities of character that mark the successful business leaders.  This is number two – the ability and propensity to learn....

Are You Striving for MORE?

Great leaders have a number of character traits in common. This is the third in a series of posts dealing with the set of character traits that great business leaders exhibit – A continuous quest for MORE. The XI Community.  Learn More Here. Check out this...

Are Outside Sales People Obsolete?

Are outside salespeople a thing of the past? For generations, outside salespeople thrived on face-to-face relationships. Their approach to the job was to get in the car and go see people. The world is full of businesses who have grown on that sales model. Until...

Your Character and Success

Which is more important, the business model, or the character of the CEO?  From my experience, the character of the CEO trumps everything.  In this article/podcast, I dig deeply into that idea – the ultimate success formula. The Xi Community (Excellence &...

The MORE mindset & Your Success

Great leaders have a number of character traits in common. This is the third in a series of articles dealing with the set of character traits that great business leaders exhibit – A continuous quest for MORE. The XI Community. Check out this...

PODCAST: One of My Greatest Life Lessons

I was young, cocky and a bit full of myself when I had one of the most humbling experiences of my life, and learned a lesson that has stuck with me for decades.  Personal responsibility is easy to say, but quite a bit more difficult to actually embed into your life....

PODCAST: Q&A: Getting the Last Look

Getting the last look.  In this response to a question, the writer of the question wants the ability to go in after the bids have been submitted, to look at the competitive bids or at least the lowest bid prices, and to change his/her prices in order to be awarded the...

PODCAST: Is Your Sales Team Unmanageable?

A client described this situation:  Business  is flat, and he’s unable to get his sales force to promote the lines that he wants to promote, he’s unable to get them to use some of the new technology that the company wants them to use, and he’s unable...

PODCAST: Which Sales Management Style is Yours?

Sales managers, deprived of training and solid direction, typically default to one of these styles.  Look at each, and the pros and cons of each and determine which applies to you. The Sales Leader’s Excellence & Influence Course   Check out this...

Should You Use a 100 Percent Commission Pay Plan?

There are a lot of 100% commission sales compensation plans around. Should there be?  Think deeply about this as I respond to two questions about sales force compensation. The New Customer Acquisition Course. The Sales Leader’s Excellence & Influence Course...

How comfortable are you with Discipline?

Throughout the history of mankind, successful people have been disciplined people.  At some point in their development, they have discovered the power that lies in discipline.  And they chose, with an act of willfulness and intentionality, to pursue disciplines. As a...

What Happened to Character?

Higher character has been recognized, across generations and cultures, as one of the ideal qualifications for positions of leadership. Until recently. We’ve discarded the idea of higher character, and are paying the price. The Sales Leader’s Excellence...

Lower Your Price? A Q&A with Dave Kahle

The calls for “lower price” are becoming more frequent and frantic in this age of inflation.  How should you handle them?  Listen as I respond to three questions concerning lower prices.  You may gain a perspective you’ve never had before. The Sales...

Are You A Value-Added Seller?

Value-added means different things to different people. If you are going to be a true value-added seller in the 21st century marketplace, you must be flexible and capable enough to offer different things to different customers, responding to the individual...

Do You Have a Professional Sales Force?

It’s one of the most common laments I hear from principals and sales managers: “I wish I had a more professional sales force.” No doubt that thought has passed through your mind at some time in the recent past.  You’re not alone, of course.  I...

What’s a Professional Salesperson/Salesforce?

Listen to  my reply to this question: “Q.  Dave, I’m from outside the industry, and am accustomed to what I see as a much more professional sales force than what I currently have.  Am I off-base in expecting a professional group of salespeople, as opposed...

Is it Time to Focus on Sales Productivity?

Lots of people understand ‘productivity’, and ‘sales’ is easily understood, but when you put the two words together, the concept often becomes baffling.  Sales Productivity can be the key to growing your business and taking market share.  Begin...

Your Strategic Advantage for the Information Age

The rapid change whirling around every company puts great pressure on organizations to change themselves.  Not only must the organization as a whole change, but the individuals within each organization must themselves change, learn and grow more rapidly than at any...

Consequences of an Entreprenurial Sales Team

: Many sales models are built on the concept of the entrepreneurial salesperson. There was a time when this model was effective, but in today’s competitive economy, there are serious difficulties with the entrepreneurial model. Let’s consider this...

Are You Significant?

While there is a degree of significance to be achieved though one’s family, my focus in this article is on a higher level of significance. Having “notable worth or influence” implies that significance of that level is relatively rare. People take...

Harnessing the Power of a Manifesto

There is something incredibly compelling about being a part of an organization that aspires to something larger and more noble than others of their ilk. Something in the soul of human beings longs to be a part of something that not only strives for a better future but...

What Holds You Back?

One of the biggest obstacles to the growth and development of a salesperson — or anyone else – is not their lack of skills and experience, but rather the internal obstacles that hinder their actions.  Dig into what holds you back, so that you can break free. The...

How to Multiply Your Sales by Creating Partners

Developing a handful of ‘partners’ is one of the most effective B2B sales strategies. These are customers who are so committed to you that they form the foundation of your revenue. Dig into the whys and hows of creating partners in this article. The XI...

Do You Have a Sales System?

 At its most fundamental level, business is always and only about three things:  Money, people and systems. There is a huge body of content revolving around money in business and there is an equally impressive body of knowledge and infrastructure for the...

6 Disciplines to Master The Ultimate Success Skill

Our times are uniquely characterized by an unprecedented pace of change.  If we are going to survive and thrive in this environment, we have to do some different things, and do others much better. One of these is the discipline of purposeful learning. It is the...

How Directable is Your Sales Force?

In today’s competitive environment, it’s important that sales organizations field a ‘directable’ sales force.           The key word here is directable.  It means that your sales force can be counted on to quickly, thoroughly and positively...

Answers to 3 Questions about Difficult Accounts

How do we handle an unethical customer?  One who says he would do anything to make money on a job, or to get a job? Dave, how can a sales person have a life at night and not be reactive to customers calling at night – seven or eight per night? In regards to...

The Two Biggest Decisions a Salesperson Can Make

“Sales time” is that portion of a salesperson’s work week wherein they are interacting with their customers and prospects.  It can be on the phone, over an interactive webinar, or in person. It’s the heart of the job, wherein the salesperson...

10 Commandments for The Ethical Salesperson

Sales is a profession that is ripe with temptation.  Salespeople deal with a lot of people, and a lot of money. Either one of those by itself presents a challenge.  Add them together and it can be overwhelming.  Here are some guidelines to help you stay on the right...

How Sharp Is Your Sales Structure?

Interested in improving the productivity of your sales force?  Investing in training and developing your salespeople is always a good idea.  But it isn’t the entire solution for many organizations. Often, enormous improvements in sales productivity can...

Dealing with Difficult Customers

A difficult customer – someone who is angry or upset – can be one of the most challenging and rewarding encounters for most companies.  If you cam handle the situation well, you will often gain a long-term customer.  Mishandle it, and you’ll watch the situation...

How to Communicate Price Increases

If you are like most segments of the economy, there have been more price increases announced in your industry in the last three months than in the last three years combined.  Unfortunately, many sales forces are peopled with individuals who have never lived through a...

Sales Manager’s Most Common Mistakes –Part Two

In most organizations, sales managers are the essential bridge between the company’s sales goals and the realization of those goals.  It’s an incredibly important and difficult job.  Unfortunately, it is often the most under-trained job in the entire...

How Professional Are You?

Ah, if only the people around us were more professional.  Our lives would be easier, our businesses would grow more effortlessly, we’d find our jobs more fulfilling…the list of dramatic benefits can go on and on.  But what does it mean to be more professional?...

The Rising Challenge of Sales — Are You Up For It?

The job of the field salesperson will continue to grow more complex, more challenging and more difficult for the foreseeable future. So what does that mean to you?  It means that you will need to continually change and adapt constantly.  It means that you will need to...

Learning List

On-boarding a new employee typically involves someone(s) to train the new employee, and weeks training the new person. But what if you could develop a system that eliminated much of that training time? Years ago, we developed a tool that was originally conceived as a...

Asking Better Questions

Of all the things that you can do and say when you are talking with a customer, there is none that even comes close to the power of asking a good question.  It stands alone, apart from every other tactic, as your single most powerful sales tool.  Nothing even...

Selling Really is Simple

There are as many misconceptions about selling as there are people.  In this excerpt from How to Sell Anything to Anyone Anytime, I provide some common-sense, usable definitions of what selling really is, and get the reader started on understanding how to do it...

How to Handle an Angry Customer

It is easy to work with people you like, and it is even easier to work with people who like you.  But that’s not always the case.  Sooner or later, you’ll have to deal with a difficult customer. Here’s a set of proven principles and practices to help...

Survive and Thrive in Turbulent Times – 2

In my previous post, I noted some of the factors that combine to create an incredibly turbulent, complex, rapidly changing and information-saturated world in which we find ourselves.  Our ability to navigate these turbulent waters is the single biggest challenge we...

Sales Systems Start with Suspects

Acquiring new customers is one of those processes that frustrates and discourages most B2B sellers. It doesn’t have to be a frustrating and discouraging process.  Like almost every aspect of a sales system, acquiring a new customer is a matter of understanding...

How to Penetrate a Difficult Account

How do I sell to an account that is firmly in the hands of a competitor – a difficult key account?  How do you manage this account?  What should you do? Join me to unpack this common and frustrating situation. Check out this...

What is Your Most Powerful Selling Tool?

There is one tool that it so far superior to anything else, that it is in a class by itself.  Asking a good question is the single-most effective thing you can do with a customer.  A well-phrased, appropriately-timed question is your most powerful sales tool. In this...

How to Sell When You Are NOT the Lowest Price

How can I sell when I’m not the lowest price? I wish I had a dollar for every time I was asked that question in a sales training session. First, let’s start with this premise: “Low price” is not the main reason people buy!  In every survey of...

Q&A: Entertaining Customers

Q.  I have a problem.  I still find a percentage of customers who keep me at “arms length.”  How do I overcome this attitude from the select few of my customers? Q. You have convinced me that spending time face-to-face with customers is the best use of my...

A Sales Process to Build Upon

In all of my training and consulting work, I’ve found it helpful to establish, right at the beginning, a big picture view of the sales process. Once we have an overview, we can understand every sales principle and practice, and use the big picture to focus our...

The Ultimate Self-Improvement Skill

Things are changing at an unprecedented pace and will continue to do so. This is not an event, but a permanent state of affairs.  The only way to assure that we survive and thrive in this environment is to become adept at the ultimate sales improvement skill –...

Q&A from Salespeople: Account Strategies

This podcast answers these questions:  Q.  What do we do when a customer wants to spread the business between several vendors, even though I know we can provide better service? Q. How can I get between my competitor, and these contacts that are, in some cases, close...

The Quickest Way to Impact Sales Performance

Over the 30+ years that I have been working with B2B sales forces, I’m often asked this question:  “If you could improve a sales person in just one thing that would bring the quickest and biggest change, what would it be?” My answer:  Better time...

Do You Have Your Own Style of Selling?

Many salespeople harbor a set of beliefs that hinder their performance.  These often sound reasonable and are held onto without question.  Looking a bit closer at them uncovers how they limit a salesperson’s performance. One of the most harmful of these limiting...

Take Back Your Life

Remember the television commercial of the salesperson driving down the expressway with a cell phone balanced on his shoulder, a cup of coffee in one hand, and a laptop computer teetering on the dashboard? The voice in the background says, “You know he’s...

Abusive Customers & Negative Situations

Abusive customers are not fun. They’re stressful, and they make you feel like crap. I’ve been on the receiving end of verbal abuse several times in my career, and it’s never pleasant. “The Customer Is Always Right” is a nice saying that...

Your Most Powerful Sales Call

The most powerful sales call you can make is the one that goes on after the sale. In this podcast, we’ll cover how to use your customer’s satisfaction with their purchase as a way to create future opportunities for yourself and your company. We’ll...

How to Deal with Your Customers Time Constraints

“My customers don’t have as much time to spend with me as they used to.”  That’s a comment I’m hearing more frequently in my sales seminars.  It’s a growing phenomenon.  Your customers used to be able to spend more time with you. ...

Betrayed! A Q & A for Salespeople

What happens when you spend a great deal of time and effort creating a big proposal for a prospect, and discover that they gave it to their current vendor to match?  Have you been betrayed, or is there some other explanation?  In any case, what do you do? Check out...

Can Selling be as Simple as This?

Selling is at the same time both simple and incredibly challenging. It is simple in that almost every adult of reasonable intelligence, who has just a modicum of people skills, can understand it and do it.  It is incredibly challenging in that to become exceptionally...

The Role of Accountability in Personal Growth

I call it the ‘gap between idea and action,’ and it is one of the largest chasms in the road hindering our path to personal and organizational improvement. The gap between idea  and action describes the ubiquitous phenomenon that we, all of us, have ideas...

Introduction to Key Account Selling

Sooner or later, almost every professional B2B sales person comes to grips with the challenges of penetrating key accounts.  Key accounts are different than the ordinary, and require some more sophisticated skills and strategies.  Yet, they hold the secret to...

Is This the Greatest Success Principle?

Our actions follow our attitudes.  The relationship between actions and attitudes is so close, that the two go hand-in-hand, and our actions can be seen as outward expressions of our attitudes. While it is easy to connect the two in this example, the principle that it...

Everything Must Go Through Me

It’s a common mindset.  The field salesperson wants every communication with the customer to go through him/her.  However, that idea costs both the company and the sale person dearly and frustrates the customers.  It is an insidious hindrance to sales...

Ideas that Limit a Salesperson’s Results

Occasionally, at a seminar or training program, I’ll overhear one sales person mention this to another — “I have my own style of selling.” From my perspective, that idea is more detrimental to that sales person’s success than almost any...

Tricky Customer Issues

Here are two questions about tricky customer issues that I respond to in this podcast: If you dropped the ball with a customer, how can you redeem their trust again? How do you know how far to push a sale without overstepping your bounds and threatening the sale...

Why it is so easy to be an exceptional salesperson

Over my career as a salesperson, I sold a variety of products in a variety of selling situations.  From suits and sport coats in a retail men’s store, to capital equipment to schools, to surgical staplers to surgeons in the operating room, to 70,000 line items...

The Hidden Path to Sales Success

In my twenty plus years of educating salespeople, I have encountered tens of thousands of sales people, and worked with literally hundreds of sales organizations. The vast majority of them want to do better.  Yet, the vast majority of them remain at a level best...

Closing the Sale

There is not a salesperson in existence who hasn’t repeatedly heard of the need to “close the sale.”    That advice is incredibly overdone.  There is no one aspect of sales (at least in the B2B world) that undeservedly receives more disproportionate...

Why set goals?

Goal setting is one of the universal best practices for salespeople.  Yet, many salespeople don’t make it a part of their routines.  The first step toward rectifying that is to understand why goals are such an important part of a successful salesperson’s...

Three Most Common Sales Management Mistakes

Here are the three Most Common Sales Management Mistakes. To know more listen to the podcast. In most organizations, sales managers are the essential bridge between the company’s sales goals and the realization of those goals. It’s an incredibly important...

Make it easy to buy by reducing the risk

Sometimes it is so frustrating.  You know you have a better product than that which your prospect is currently using. Your price is attractive, your service is outstanding.  If the prospect would switch to your solution, you know they’d be delighted. ...

Is it Them, or Is it Us?

In this rapidly changing economy, everyone is looking for a simple fix to dealing with the uncertainty of our economic environment. It seems like few are happy with their situations.  And all but a few point their fingers at the changing economy and vibrant...

Light One Candle

Remember President George H. Bush’s program to identify and recognize individual Americans who were outstanding in their fields, or who completed acts of bravery or selflessness, and in so doing, brightened the lives of those around them?  It was called a...

Learning from Failure

If we chose to, we learn more from our failures than we do from our successes.  Within every failure there is the seed of a lesson well learned, of a solid character trait emerging. It is our failures that contribute most intensely to our development. Let’s...

Answers to questions about low price

Q.  How do I ensure that I get the last look in a competitive bid situation? Q.  Occasionally, customers may say they have seen or received a lower price for the same product in order to receive better pricing from us. How would you handle that type of call? In this...

Using Systems Measurements to Grow Your Business

One of the watershed moments in the life and growth of a business occurs when the executives design and implement a system of measurements. This signals the development of the business from an entrepreneurial effort to a serious organization that can exist outside of...

How Important is an Elevator Speech?

“Why should someone spend time with you?”  That was the question I asked the six sales people who were the subjects of an intense week-long training session. The response?  Blank stares. Some uncomfortable fidgeting.  Nothing anywhere close to a coherent,...

Do you have the propensity to take risks?

What sets the exceptional professional apart from the average?  Regardless of what the profession, from sales to psychiatry, the exceptional professionals share certain characteristics.  Here’s one: The propensity to take risks.  Join with me as we unpack this...

How Professional Are You?

For a professional or salesperson, your job is much more than just a job – it’s a profession.  But what does it mean to be more professional? More importantly, what can we do to make sure that we, and our associates, are becoming ever more professional?  ...

Are you part of the problem or the solution?

We’ve all heard the numbers: Consumer confidence is down, retail sales are down.  And for many of us, the markets we serve are down, as well.  There is an important relationship to note here.  Confidence – an attitude – is down, so sales are down.  When...

Can You Use the 5% Principle to Grow Your Business?

We are all familiar with the Pareto principle, which, when applied to the world of sales, says that 80% of the business comes from 20% of the customers.    As a general rule, that 80/20 rule is accurate in lots of different situations.  Whenever there is a large group...

Are You Unemployed?

Have recent events left you unemployed?  I can empathize.  I have been there.  In my life, I’ve had three major periods of unemployment. I understand the uncertainty, anxiety and self-doubt that comes with that.  You just don’t feel like life is as...

How to Create Long Term Goals

Successful people – and successful salespeople – routinely set goals.  In this podcast, we explain why and how.  You’ll master a process you can use forever.   Check out this...

Personal Finances for Commissioned Salespeople

Because a salesperson’s income is often unpredictable, salespeople need to develop some disciplines and principles to guide their personal finances. This article lays provides some tips and techniques to manage your personal finances. Check out this...

Difficult Times — The Gift of Down Time

In an earlier podcast, I suggested some strategies for effectively handling the changes wrought by the pandemic. In this one, I’m looking at your broader responsibilities. What about your business or organization?  Are there some things you should be doing to...

What’s a Professional Salesperson?

Sales leaders often lament the lack of professionalism in the world of sales.  Unfortunately, there is not a standard for what it means to be a professional salesperson.  Let’s take a close look at what a professional salesperson is and is not. You may want to...

The First Law of Sales Presentations

:  In my first professional selling job, I learned a fundamental principle which  is all too often disregarded by sales people today.  The principle is this:  If you are going to present effectively, you must prepare thoroughly. Unfortunately, far too many salespeople...

How to Navigate Difficult Times

We are in the middle of some difficult times.  Rather than belabor that point, I’d like to come to the heart of the problem:  What do we do?  We need to answer that question in an immediate, urgent basis:  What do we do right now? We also need to answer the...

Are We Losing the Ability to Think?

I’m afraid for the future of our country. I’m afraid because I believe that the discipline of thinking before we act – in every circumstance and level of society — is rapidly disappearing.  In its place, we are witnessing a whole host of...

Questions to Ask Yourself — Part Two

There are two types of questions salespeople should use:  Questions to ask customers, and questions to ask yourself.  In this podcast, we drill deeper into questions to ask yourself and develop a routine and a set of questions that will fuel your development for the...

Questions to Ask Yourself

A good question is one of the most powerful tools know to mankind.  It certainly is a salesperson’s most powerful tool. In this podcast, I dig into questions that salespeople (and other professionals) should be asking themselves.  You may have never come across...

Is Integrity a Sales Strategy?

I believe that there are certainly practices in the business world where morality perfectly coincides with wise business.  Integrity is one such practice.  It is both good business as well as good morals. Here’s why… You may also want to listen to: Just...

Q & A on “Low Price”

Customers asking about a ‘lower price’ is a universal headache for B2B salespeople.  In this session, I respond to four specific questions on that theme. Gain some insights and ideas you may never have had before. You may also want to listen to: It is the...

A Passion for Sales

One of my clients recently mentioned to me that, when hiring prospective sales people, he looks for a “passion for sales” in their personality.  The idea struck me.  I had never really thought in those terms before.  What is a ‘passion for...

Are we becoming afraid to think?

I’m afraid for the future of our country. I’m afraid because I believe that the discipline of thinking before we act – in every circumstance and level of society — is rapidly disappearing.  In its place, we are witnessing a whole host of...

Focus, Focus, Focus

“Can you boil down your advice to one word?” That’s what a seminar participant asked me.  “No,” I said, “but I can boil it down to three:  Focus, focus, focus.”  I said that because I see ‘focus’ as the solution to...

Two Powerful Rules to Closing the Sale

Whenever I ask salespeople to rate themselves on their competence at all the different parts of the sales process, they invariably rate themselves low at closing the sale.  Unfortunately, salespeople who don’t close consistently waste a lot of their time, waste...

Noise and the Death of Deep Thinking

Our current level of electronic noise makes deep thinking almost impossible. Today I received over 209 email messages, had 35 postings on my Facebook page, uncountable listings on my Linkedin page, and several voice mail messages.  This was after having methodically...

What should I read to improve as a salesperson?

This is a response to a salesperson who asked my recommendation for what to read and listen to in order to improve his/her performance.  Way beyond that, you’ll gain a greater understanding of how to improve as a salesperson, and acquire one question that can...

How well does your organization learn?

What may be the single most important predictor of an organization’s long-term business development and survival is that organization’s ability to learn. In a world that is changing more rapidly today than at any previous time in human history, the...

Are Your Relationships a Help or a Hindrance?

Positive customer relationships are the basis of much B2B business, right?  Positive business relationships ensure us an audience with the customer, make every step of the selling process go easier, and even provide us with a competitive edge.  It’s not unusual...

Managing Your Attitudes

We’ve all heard about the importance of our attitudes. Usually the directive goes like this; “XXXXXXXXXX, you need to improve your attitude!” Fortunately, there is a lot more to attitudes than just the oft-spoken refrain to improve ours.  Successful...

Learning about the Competition

As salespeople, we love to complain about the competition.  Unfortunately, complaining doesn’t do us any good.  A better approach is to create a system to learn about the competition.  Knowledge of the competition — not only their strengths and weaknesses...

Is the System the Solution? Intro to Business Systems

At its most fundamental level, business is always and only about three things:  Money, people and systems. There is a huge body of content revolving around money in business. When it comes to people, as an element in business, there is an equally impressive body of...

Is it the low price, or the high risk?

“Low price, low price, low price.”  It’s the mantra that sales people in every industry segment are hearing more these days than ever before.  But, is low price the motivating factor in a customer’s decision to buy? Here’s a secret that...

Understanding Backward so that you can Live Forward

My wife is a crises counselor.  You would think that, by the very nature of the word crises, she would see a continually changing group of clients who were dealing with the occasional crises.  Not so.  She frequently engages with the same group of folks who lurch from...

Questions from Salespeople: Dealing with Prospects

Dealing with prospects is one of the most daunting and frustrating parts of the salesperson’s job. In this podcast, I respond to two questions from salespeople about key aspects of this difficult task.  You’ll gain some ideas you can use today. Check out...

Three techniques to listen better

I recently came across some research that confirmed what many of us in the profession of educating sales people have known for years: That purchasers would be “much more likely” to buy from a sales person if that sales person would just...

Should You Set Goals?

Goal-setting is one of those hallowed practices that belong in every leader’s arsenal. We’ve all heard that people who set goals are far more successful than those who don’t.  And every well-run business has a policy and a practice of setting annual...

Four ways to practice sales

“Every profession expects the serious practitioner of that profession to continually seek out the best practices of that profession, and then to roll them into his/her routine with discipline.”           That...

Teaching Your Organization to Learn

Becoming a learning organization – gaining the ability for an organization and its people to change in response to the changing world around them — may be the ultimate success skill for the Information Age. For adults on the job, learning is synonymous to...

How to Navigate through Difficult Times

We are in the middle of some difficult times.  Rather than belabor that point, I’d like to come to the heart of the problem:  What do we do?  We need to answer that question in an immediate, urgent basis:  What do we do right now? We also need to answer the...

Five Ways to Prevent the Price Objection

“Your price is too high!”  The infamous price objection.  Wouldn’t it be great if we could somehow wipe it out and never hear it again? Unfortunately, that will never happen.  Too many of the people with whom we deal are paid to get the best deal...

Life Lesson — Personal Responsibility

I was young, cocky and a bit full of myself when I had one of the most humbling experiences of my life, and learned a lesson that has stuck with me for decades.  Personal responsibility is easy to say, but quite a bit more difficult to actually embed into your life....

The Question is the Key

If there is only one practice within the scope of the professional sales person upon which you can focus, let it be to gain mastery in asking better sales questions. A series of better sales questions provides you leverage and a competitive edge at every stage of the...

Motivating Yourself and Others

Motivation is one of the least understood concepts in the business world. If you want to achieve any degree of success in your career, you can and should motivate yourself.  Here’s a first step that will impact the rest of your life. Check out this...

Seven ways to build rapport

Building rapport with customers is a fundamental sales skill.  Yet, few salespeople have been trained in the specific tactics to facilitate this. Here are seven ways to build rapport with anyone. Check out this...

Leverage

Whether you are a small businessperson or a professional salesperson, you can utilize a powerful strategy to take your performance to dramatically higher levels — leverage.  Leverage revolves around the idea of multiplying the effects of some effort to gain more...

The Character of a Successful Salesperson

Are successful salespeople made or born?  It is the eternal question: the sales manager’s version of nature versus nurture. While countless books and articles have addressed “what successful salespeople do”, few have described “who successful...

The Loss of Discipline and the Opportunity for You

In recent years,  I’ve seen a deeper degradation in the learning potential of the work force fueled by a growing inability to concentrate.  I’m afraid that much of the adult population in this country has become so conditioned to sound bytes, texts and...

What is Success for a Salesperson?

“Success,” like “beauty” is a slippery term whose definition depends, in some significant way, on the perspective of the observer.  In this article, I unpack the definition of success for a salesperson. Check out this...

Pride, Humility, and Failure

Failure can be a powerful influence in building our character. In this podcast, we look at a couple notable failures and consider the relationship between failure and the powerful character traits of pride and humility.  This can impact your life and your career....

The Fine Line Between Perseverance and Self-Delusion

There is a fine line between perseverance and self-delusion. Understanding that difference can mean the difference between years of frustration on one hand, and success and fulfillment on the other. Here are some tips on making the distinction.   Check out this...

7 Ways to Effectively Deal with the Competition

While we can’t change the competition, we certainly are responsible for our attitudes and behaviors toward the competition.  What we say and how we act about the competition can have a daily bearing on our bottom lines.  Here are seven specific tactics to help...

When Should I Give Up on An Account?

“When do you give up on trying to see an account?”  There is no one definitive answer, but there are six specific practices that you can apply to gain that first meeting with a prospect. Check out this...

What American Idol can teach sales professionals

We’ve all seen the contestants on American Idol – some of which are horribly self-deluded.  They think they have talent when they don’t.  Unfortunately, that trait of self-delusion is common among more than American Idol contestants.  Join with me as I dig...

Planning for Your Sales Success

Effective salespeople think about what they do before they do it.  That’s called planning. And, good planning requires disciplines and routines.  In this podcast, I unveil a planning process that has focused and energized thousands of B2B salespeople. Check out...

Improve Lackluster Sales

Why is it so difficult to change our behavior?  Why are managers and leaders  frustrated in trying to help people do better and sell better?  The stealth cause is an aspect of human nature that is rarely acknowledged and even more rarely overcome.  I’m drilling...

Are There Best Practices for Salespeople?

Every profession produces a set of best practices.  Despite the excuses we make for ourselves, what is true for every other profession is also true for sales.  There are best practices for salespeople and the best salespeople study them, and embed them into their...

How to Measure an Account’s Potential

It is the information age, and effective sales people and sales organizations understand the value of collecting good information about their prospects and customers.  Good information leads to good decisions.  Sales Potential is one often neglected piece of...

Building a Professional Reputation

B2b sales is long-term endeavor. Some accounts take years to develop, and some buyer-seller relationships last for decades.  Investing in a long-term reputation is, then, a wise choice.  Here’s one of the best things to do to build that reputation....

Q&A — Personal Finances

Because a salesperson’s income is often unpredictable, salespeople need to develop some disciplines and principles to guide their personal finances. This article provides some tips and techniques to manage your personal finances. Check out this...

Five Steps to Sales Mastery

Becoming one of the master salespeople — the top five percent in the industry — doesn’t happen by chance.  It is the result of a disciplined approach to the project of improving yourself.  In this podcast, I share some of what I’ve learned over...

10 Tips to Overcoming Call Reluctance

Call reluctance is the term used to describe a salesperson’s hesitancy to make the next sales call.  It’s a common issue that can detract from a salesperson’s performance. In this piece, we provide some solutions.   Check out this...

Position Yourself with Power

Customers always create a perception about the sales people who call on them.  Sometimes this perception works for us, and sometimes it works against us.  By intentionally influencing our position with the customer, we can influence the customer’s perception and...

Betrayed! A Q&A for Salespeople

What happens when you spend a great deal of time and effort creating a big proposal for a prospect, and discover that they gave it to their current vendor to match?  Have you been betrayed, or is there some other explanation?  In any case, what do you do?   Check out...

Strategic Planning for Salespeople

In a misguided attempt to stay busy and see as many people as possible, too many salespeople subscribe to the theory that any activity is good activity. Sales people now must confront an overwhelming number of potential “things to do,” and that requires...

Planning for Your Sales Success

Here’s one of the foundational principles for sales success: You’ll always be more effective if you think about what you do before you do it.  In this podcast, I unpack that statement, and provide you with a step-by-step planning process you can use for to...

Motivating Yourself

Sales is an emotional roller coaster, and unless you figure out how to manage those emotions and keep yourself motivated, you’ll have a difficult time succeeding. Unpack this issue and gain specific ideas and techniques to keep yourself motivated.   Check...

Handling Objections

It’s the moment that many salespeople dread.  You’ve asked the customer to do something – give you an appointment, issue a P.O., or schedule a demonstration and, instead of saying “Yes,” the customer gives you a reason why he/she does not want...

The Four Biggest Time Wasters for Salespeople

The quickest way to improve your performance is to improve your use of time.  Salespeople are often guilty of these four common time wasting habits. See if you are guilty of any of them, and then eliminate them to improve your sales results. Check out this...

Think a Lot!

Salespeople are overwhelmed with too much to do and not enough time in which to do it.  Something must change.  The best way to take control of your time is to change the way you think and the amount of time you spend thinking. In this post, we share three specific...

Adversity

There is something about adversity that has the power to linger forever in our memories, shaping our character and molding our behavior for the rest of our life. Here are three keys to dealing with it effectively. Check out this...

Live Deeper — Part Two: Stay Balanced

Few sales people ever stop to give thought to what it means to stay balanced.  Using a sailboat metaphor, we look at six specific initiatives to bring your life into balance and empower you to work at the most effective level.  This is a higher-level...

LIve Deeper

In our chaotic economic environment, countless things demand your attention and divert your focus.  In this unprecedented environment, we need to have a greater understanding of how we can become more effective and less scattered. That means understanding how we make...
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