by Kahle Wisdom | Oct 18, 2019 | Podcasts
Dealing with an angry or difficult customer is challenging for everyone. The stakes are huge, and the emotions can often get out of control. Here are nine proven tips to help you handle the next confrontation with dignity and competence. Check out this...
by Kahle Wisdom | Oct 4, 2019 | Podcasts
We all know the feeling. Your key contact in one of your good accounts sheepishly admits that they have moved some business to a competitor. No problem with your service, it was just a price issue. Nothing is more...
by Kahle Wisdom | Sep 27, 2019 | Podcasts
Becoming one of the master salespeople — the top five percent in the industry — doesn’t happen by chance. It is the result of a disciplined approach to the project of improving yourself. In this podcast, I share some of what I’ve learned over...
by Kahle Wisdom | Sep 19, 2019 | Podcasts
One of the most common thing sales people hear is: “I’m happy with my current vendor.” In other words, “If it ain’t broke, don’t fix it.” Here’s how to respond. Check out this...
by Kahle Wisdom | Sep 12, 2019 | Podcasts
Call reluctance is the term used to describe a salesperson’s hesitancy to make the next sales call. It’s a common issue that can detract from a salesperson’s performance. In this piece, we provide some solutions. Check out this...
by Kahle Wisdom | Sep 5, 2019 | Podcasts
Customers always create a perception about the sales people who call on them. Sometimes this perception works for us, and sometimes it works against us. By intentionally influencing our position with the customer, we can influence the customer’s perception and...
