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Dave Kahle Wisdom

Nine Tips for Dealing with Angry and Difficult Customers

Nine Tips for Dealing with Angry and Difficult Customers

by Dave Kahle           Nine tips for dealing with angry or difficult customers.             No one looks forward to an encounter with an angry or difficult customer.  Most of us can’t help but feel...
An effective system for making appointments – Best Practice #21

An effective system for making appointments – Best Practice #21

by Dave Kahle The best sales people have created a system to consistently acquire appointments with prospects, and continually work to improve that system.All routine, sophisticated work is most effectively accomplished by implementing a system.  That’s one of the...
Interacting with Customers in Sales

Interacting with Customers in Sales

 Question and Answer By Dave Kahle  Q. You’ve said on several occasions that the most important part of my job is interacting with the customers. How important is it to spend time with the customers out of the office, and what percentage of time should I spend doing...
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