Welcome to the Dealing with Difficult Customers web page. On this page, you'll find resources devoted to helping you with this common and frustrating challenge.
Most of the resources have been created by Dave Kahle one of the nation's leading sales educators.
Check out these articles:
- Dealing with Difficult Customers
- How to Stop the Other Person from Being Unreasonable
- The Impenetrable Account
- How to Protect Your Good Accounts from The Competition
- On Entertaining Your Customers
- Stop Talking! 7 Ways to Improve Your Listening Skills
- Your Most Powerful Sales Tool
- How Do You Maintain an Unquestionable, Positive Demeanor?
- Developing Account Strategies
Review these video training programs. Each program comes complete with a video (or DVD), a facilitator's guide, and a set of student's guides. Each provides a two-hour interactive group training program.
- Dealing with Difficult Customers
- Handling Objections without Jeopardizing the Relationship
- How to Build Rapport with Your Customers
- Dealing with Different Personalities
- Improving Your Listening Proficiency
- Transforming Objections into Commitments
- Mastering the Price Objection
Consider these CD learning programs. Suitable for groups or individuals,each comes with one or two CDs, and a hard copy set of outlines and exercises.
- Handling Customer Objections
- The Essential Secrets of Building Positive Business Relationships
- Secrets of Asking Good Sales Questions
Think about the programs utilizing our unique telephone-delivered methodology. You're equipped with an 800 number, a pin number and a set of handouts. You can dial the number anytime, 24/7 and listen to the program over the phone. Great for traveling salespeople and small group training.
