by Kahle Wisdom | May 13, 2016 | Leadership-General, Leadership-Sales Force, Leadership-Sales Management
The following scenario plays over and over again in every one of your sales territories every day. And it costs you hundreds of thousands of dollars annually. I was working with one of my client’s salespeople. The client was an HVAC commercial contractor. The...
by Kahle Wisdom | Apr 27, 2016 | Leadership-Entrepreneurs & Executives, Leadership-Sales Force, Leadership-Sales Management
“Why should someone spend time with you?” That was the question I asked the six sales people who were the subjects of an intense week-long training session. The response? Blank stares. Some uncomfortable fidgeting. Nothing anywhere close to a coherent, persuasive...
by Kahle Wisdom | Apr 15, 2016 | Leadership-Entrepreneurs & Executives, Leadership-Sales Force
Q. How do you recommend I handle profanity from a customer? Q. What do you do when a customer becomes abusive with you? Loud, screaming, and personally threatening? Answer: I thought I’d put both of these together because they speak to similar situations. “The...
by Kahle Wisdom | Apr 4, 2016 | Leadership-Entrepreneurs & Executives, Leadership-Sales Force, Leadership-Sales Management
I often hear my clients lament that they wish they had a more professional sales force. That idea of a “professional sales force” gets a lot of conversation in sales management and sales executive circles. But what exactly does it mean? And why is it a good thing?...
by Kahle Wisdom | Apr 1, 2016 | Leadership-Entrepreneurs & Executives, Leadership-Sales Force
Best Practice #20: Is always well prepared to handle most common objections. Effectively handling objections is one of those practices that truly distinguish the committed, professional sales people from those who aren’t that interested. That’s because it takes time...
by Kahle Wisdom | Apr 1, 2016 | Leadership-Entrepreneurs & Executives, Leadership-Sales Force
Q. How do you sell something if you don’t believe it is right for the customer? A. What a great question. I suspect that every salesperson, at some point in his career, wrestles with that question. What should you do about selling something you don’t believe...
