Dave Kahle Wisdom

Uncomfortable words we’d rather not hear: #1 — Personal responsibility

Uncomfortable words we’d rather not hear: #1 — Personal responsibility

Wouldn’t it be great if we could get through life – or at least our work day – without any unpleasantries?  Alas, we all know that won’t happen.  Not only do we have to deal with difficult situations and trying people, but even our language contains words that make us...
Just Listen!

Just Listen!

I recently came across some research that confirmed what many of us in the profession of educating sales people have known for years: That purchasers would be “much more likely” to buy from a sales person if that sales person would just “listen” to the customer. (1) ...
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