Dave Kahle Wisdom

Uncomfortable words we’d rather not hear: #1 — Personal responsibility

Uncomfortable words we’d rather not hear: #1 — Personal responsibility

Wouldn’t it be great if we could get through life – or at least our work day – without any unpleasantries?  Alas, we all know that won’t happen.  Not only do we have to deal with difficult situations and trying people, but even our language contains words that make us...
Just Listen!

Just Listen!

I recently came across some research that confirmed what many of us in the profession of educating sales people have known for years: That purchasers would be “much more likely” to buy from a sales person if that sales person would just “listen” to the customer. (1) ...
Knowledge About Competitors   

Knowledge About Competitors  

Here again is one of those best practices that mark the behavior of the superstars, the top five percent of the sales force.  Most salespeople never even consider this. Every salesperson has to compete for the business.  In some cases, there can be dozens of...
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