Building Relationships with Customers

Building Relationships with Customers

So, you have created a customer, you’ve actually sold something, and you have some money in the bank.  Feel free to celebrate and luxuriate in the good feelings that bubble out of you.  That’s one of the fringe benefits to selling – it feels great when you succeed....
Difficult Times

Difficult Times

Navigating Difficult Times We are in the middle of some difficult times.  Rather than belabor that point, I’d like to come to the heart of the problem. What do we do?  We need to answer that question in an immediate, urgent basis: What do we do right now? We also need...
Sales Passion

Sales Passion

This is one of those pieces of conventional wisdom that no one seems to question:  “It’s good to be passionate about your product.”  Like so many of these conventional myths that ingrain themselves into our psyche, this one has the potential for frustrating countless...
Business Etiquette for Sales People

Business Etiquette for Sales People

Q. I’m new to sales and to business in general.  I don’t want to make a “manners” or “etiquette” mistake that could cause problems.  Are there any special rules for business etiquette that I should know about? A. That’s a question that I have rarely heard. But, good...